Arris VIP5662W User Manual (English)

Questions and Answers:

M
Mr. Mark SanfordJul 27, 2025
What to do if the remote control does not work with my Arris TV Receiver?
- L
  Larry MurrayJul 27, 2025
  First, ensure that your TV is powered on and that the STB mode LED on the remote is lit. Make sure there are no obstructions between the remote and the Arris wireless receiver, and aim directly at the receiver's front panel. Avoid aiming at the TV or VCR. Also, ensure you're not too far to either side and that the angle isn't too large. Press and release the operation keys one at a time, firmly and deliberately. Try changing channels using the buttons on the wireless receiver front panel. Finally, check and replace the batteries in the remote if needed.
R
rmendozaAug 2, 2025
Why is there no audio when viewing TV channels on my Arris VIP5662W?
- H
  Heather DavidsonAug 2, 2025
  First, check if the Mute button on your Arris remote control or TV has been activated. If you're using a home theater receiver, ensure it's set to the correct input source and that its Mute button hasn't been pressed. Also, make sure you're using the correct cables and that they are firmly connected between the Arris wireless receiver and your audio playback device (TV, home theater receiver, etc.). Press Mute on the remote control to restore sound.
G
Gail LloydAug 8, 2025
Why is the video or audio quality poor on my Arris VIP5662W TV Receiver?
- D
  Danielle RobertsAug 8, 2025
  Poor video or audio quality may be due to inadequate signal strength from the wireless Access Point. Check the number of illuminated bars on the front panel indicator of your Arris TV Receiver: * Five green bars: Excellent signal. * Four green bars: Very good signal. * Three green bars: Good signal (minimum acceptable). * Two green bars: Fair signal. * Two red bars: Weak signal (video may be affected). * One red dot: Very weak signal (no association with the Access Point). * No bars lit: No wireless connectivity. Try reorienting or relocating the receiver or Access Point. For better video quality, consider upgrading your connection (composite analog to component+digital audio to HDMI).
B
Brian WestAug 14, 2025
How to fix no audio from surround speakers connected to Arris VIP5662W?
- T
  Thomas RasmussenAug 14, 2025
  Verify that the Optical S/PDIF cable is firmly connected to both the Arris wireless receiver and the home theater receiver. Ensure that your home theater receiver is set to a surround sound audio mode such as Dolby Digital, Dolby Pro Logic® II, or Dolby Pro Logic. Also, verify that the home theater receiver is correctly configured to work with all connected speakers. Note that not all Dolby Digital programs feature full 5.1 surround sound; some may only contain left and right stereo audio.
T
Troy WilsonAug 20, 2025
What to do if Arris VIP5662W TV Receiver will not power on?
- H
  Heather JohnsonAug 20, 2025
  Check that the power adapter is properly connected to both the wireless receiver and a working AC outlet. Unplug the receiver, plug it back in, and then press the POWER button. If the receiver is connected to a switched outlet, ensure that the switch or unit is powered on. Try pressing the POWER button on the receiver's front panel instead of using the remote. Also, the remote's batteries might be depleted.

Arris VIP5662W Specifications

General

Model	VIP5662W
Category	TV Receiver
Connectivity	Wi-Fi, Ethernet
Resolution	Up to 4K UHD
Video Outputs	HDMI
Audio Outputs	HDMI, Optical
Wi-Fi	802.11ac
Bluetooth	No
Type	Set-Top Box
Manufacturer	Arris
Input Voltage	12V DC
Ethernet Port	1 x RJ45
HDCP Compliance	HDCP 2.2
Operating Temperature	0°C to 40°C
Storage Temperature	-20°C to 60°C
RAM	2 GB
Ethernet	10/100/1000 Mbps
HDR	HDR10
Supported Resolutions	480i, 480p, 720p, 1080i, 1080p, 2160p