Arris VIP5602WT User Manual (English)

Questions and Answers:

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Sandra RamirezAug 5, 2025
Why Arris TV Receiver remote control does not work?
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  Edward Cummings DDSAug 5, 2025
  If your Arris TV Receiver remote control isn't working, ensure the TV is on and the STB mode LED on the remote is lit. Check for obstructions between the remote and receiver, and aim directly at the receiver's front panel. Avoid standing too far to the side. Press keys firmly, one at a time. Try changing channels using the buttons on the receiver itself. Also, check and replace the remote's batteries if needed.
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Teresa CarrollAug 11, 2025
What to do if Arris TV Receiver will not power on?
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  Jennifer RodriguezAug 11, 2025
  If your Arris TV Receiver won't power on, verify the power adapter is properly connected to both the receiver and a working AC outlet. Try unplugging the receiver, then plugging it back in, and pressing the POWER button. If connected to a switched outlet, ensure the switch is on. Try pressing the POWER button on the receiver itself, rather than the remote. Also, check the remote's batteries, as they may be depleted.
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briggschadAug 18, 2025
What to do if Arris VIP5602WT video or audio quality is poor?
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  Angel MaldonadoAug 18, 2025
  If the video or audio quality of your Arris TV Receiver is poor, check the signal strength indicated by the illuminated bars on the front panel. If the signal strength is inadequate, try reorienting or relocating the Wireless TV receiver or the Access Point for improved reception. To improve video quality, consider upgrading your connection (from composite analog to component+digital audio to HDMI).
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Jennifer SmithAug 25, 2025
How to fix no audio when viewing TV channels on Arris VIP5602WT TV Receiver?
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  Kelly QuinnAug 25, 2025
  If there's no audio when viewing TV channels on your Arris TV Receiver, first check if the Mute button on the remote has been pressed. If the receiver is connected to the TV, check the TV's mute status as well. If connected to a home theater receiver, ensure it's set to the correct input source and isn't muted. Verify that you're using the correct audio cables and that they are firmly connected between the receiver and your playback device.
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Danielle WelchAug 30, 2025
Why is there no audio from surround speakers connected to Arris VIP5602WT?
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  Melinda DavisAug 30, 2025
  If you're not getting audio from the center and/or surround speakers connected to your Arris TV Receiver, first ensure the Optical S/PDIF cable is securely connected to both the receiver and the home theater receiver. Verify that your home theater receiver is set to a surround sound audio mode like Dolby Digital or Dolby Pro Logic. Also, confirm that the home theater receiver is properly configured to work with all connected speakers. Note that not all Dolby Digital programs feature full 5.1 surround sound; some may only contain left and right stereo audio.