Arris VIP5602W User Manual (English)

Questions and Answers:

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Mark CampbellAug 5, 2025
Why is my Arris TV Receiver remote control not working?
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  Katherine WebsterAug 5, 2025
  There could be several reasons why your Arris TV Receiver remote isn't working. First, ensure your TV is powered on and the STB mode LED on the remote is lit. Make sure there are no obstructions between the remote and the receiver, and aim directly at the receiver's front panel. Avoid standing too far to the side. Press the buttons firmly and one at a time. Try changing channels using the buttons on the receiver itself. Also, check and replace the remote's batteries if needed.
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robertbakerAug 11, 2025
What to do if my Arris VIP5602W won't turn on?
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  Nicholas NelsonAug 11, 2025
  If your Arris TV Receiver isn't powering on, start by checking that the power adapter is properly connected to both the receiver and a working AC outlet. Try unplugging the receiver from the outlet, waiting a few seconds, and then plugging it back in before pressing the POWER button. If the receiver is connected to a switched outlet, ensure that the switch is turned on. Try pressing the POWER button on the receiver itself, instead of using the remote. Also, verify that the batteries in the remote control are not depleted.
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Rebekah SmithAug 18, 2025
How to fix no audio on my Arris TV Receiver?
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  hollyponceAug 18, 2025
  If you're not getting any sound from your Arris TV Receiver, first check that the Mute button on both the remote and the TV (if the receiver is connected directly to it) hasn't been pressed. If you're using a home theater receiver, ensure it's set to the correct input source and that its Mute button is also off. Also, verify that you're using the correct audio cables and that they are securely connected between the receiver and your TV or home theater system.
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Courtney JohnsonAug 25, 2025
How to improve poor video or audio quality on Arris VIP5602W?
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  Ashley PonceAug 25, 2025
  Poor video or audio quality on your Arris TV Receiver can often be improved by verifying the signal strength from the wireless Access Point. If the signal is weak, try reorienting or relocating either the TV receiver or the Access Point to get better reception. You can also upgrade your connection from composite analog to component+digital audio or HDMI for improved video quality.
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brandongarzaAug 29, 2025
Why is there no audio from surround speakers connected to my Arris TV Receiver?
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  Chris BrownAug 29, 2025
  If you're not getting audio from the center or surround speakers connected to your Arris TV Receiver, first, confirm that the Optical S/PDIF cable is securely connected to both the receiver and the home theater receiver. Ensure that your home theater receiver is set to a surround sound audio mode like Dolby Digital, Dolby Pro Logic® II, or Dolby Pro Logic. Also, double-check that the home theater receiver is correctly configured to work with all the connected speakers. Note that not all Dolby Digital programs have full 5.1 surround sound; some may only have left and right stereo audio.

Arris VIP5602W Specifications

General

Model	VIP5602W
Manufacturer	Arris
Video Output	HDMI
Connectivity	Wi-Fi, Ethernet
Resolution	Up to 1080p
Supported Resolutions	480i, 480p, 720p, 1080i, 1080p
Chipset	Broadcom
DVR Capabilities	No
Voice Remote	No
Audio Output	HDMI
Power Supply	External Power Adapter
USB Port	USB 2.0
Type	Wireless IPTV Receiver