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Warranty Policies
Associated Research, Inc., certifies that the instrument listed in this manual meets or
exceeds published manufacturing specifications. This instrument was calibrated using
standards that are traceable to the National Institute of Standards and Technology (NIST).
Your new instrument is warranted to be free from defects in workmanship and material for
a period of (1) year from date of shipment. You must complete the on-line registration at
www.asresearch.com/register or call 1-800-858-TEST ext. 210 to register over the phone
5-Year Program
AR recommends that your instrument be calibrated on a twelve-month cycle. Instruments
purchased and used in North America only, may have their warranty extended in one year
increments to a maximum of (5) years provided they are returned to AR at least annually
for calibration and inspection. The annual calibration and inspection must be performed
annually every year following receipt of instrument. Any instrument not calibrated and
inspected annually will not be eligible for extended warranty status. This extended
warranty is non-transferable and is offered only to the original purchaser. A return
material authorization (RMA) must be obtained from AR before returning this instrument
for warranty service. Please contact our Customer Support Center at 1-800-858-TEST
(8378) to obtain an RMA number. It is important that the instrument is packed in its
original container for safe transport. If the original container in not available please
contact our customer support center for proper instructions on packaging. Damages
sustained as a result of improper packaging will not be honored. Transportation costs for
the return of the instrument for warranty service must be prepaid by the customer. AR
will assume the return freight costs when returning the instrument to the customer. The
return method will be at the discretion of Associated Research.
3-Year Program
A 3-Year warranty is also available for instruments purchased and used in North America.
All costs for this warranty are paid with the initial purchase and include warranty
coverage, annual calibration and standard ground return freight for three years. However,
unlike our 5-year program annual calibration and inspection by Associated Research is not
required.
Except as provided herein, Associated Research makes no warranties to the purchaser of
this instrument and all other warranties, express or implied (including, without limitation,
merchantability or fitness for a particular purpose) are hereby excluded, disclaimed and
waived.
Any non-authorized modifications, tampering or physical damage will void your warranty.
Elimination of any connections in the earth grounding system or bypassing any safety
systems will void this warranty. This warranty does not cover batteries or accessories not
of Associated Research manufacture. Parts used must be parts that are recommended by
AR as an acceptable specified part. Use of non-authorized parts in the repair of this
instrument will void the warranty.
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