WARRANTY
AstralPool Australia Pty Ltd (ABN 97 007 284 504) ("AstralPool") provides the following warranty in
relation to its BP Series Heat Pumps ("Product").
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and
Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding,
restricting or modifying any State or Federal legislation applicable to the supply of goods and services
which cannot be excluded, restricted or modified.
WARRANTY
AstralPool warrants that, subject to the exclusions and limitations below, the Product will be free from
defects in materials and workmanship during the warranty period. The warranty periods are set out
below and commence 30 days after the date of purchase (to allow for installation). The warranty period
may vary for different parts of the Product.
If a defect appears in the Product before the end of the warranty period and AstralPool finds the Product
to be defective in materials or workmanship, AstralPool will, in its sole discretion, either:
(a) replace or repair the Product or the defective part of the Product free of charge; or
(b) Cause the Product or the defective part of the Product to be replaced or repaired by an
Authorised AstralPool Service Agent free of charge.
AstralPool reserves the right to replace defective parts of the Product with parts and components of
similar quality, grade and composition where an identical part or component is not available.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods.
WARRANTY CLAIMS
1. If a fault covered by warranty occurs, the customer must first contact AstralPool at the contact
address listed below, or an Authorised AstralPool Service Agent.
2. Any warranty claim must be accompanied by:
(a) proof of purchase;
(b) full details of the alleged defect; and
(c) appropriate documentation (such as historical and maintenance records).
3. The customer must make the Product available to AstralPool or its Authorised AstralPool
Service Agent for inspection and testing. AstralPool or its Authorised AstralPool Service Agent
will attend the premises where the Product is installed for inspection and testing. If the Product
is installed:
(a) outside a capital city metropolitan area; and
(b) is not within a 20 km radius of an Authorised AstralPool Service Agent;
then the customer may have to pay a travel fee.
To Next Page
Loading...
