AT&T A50 - Troubleshooting Overview and First Steps; Common Problems and Solutions

30
Overview
The following tips can help solve many common problems encountered while using your Mobile
Hotspot, A50.
FirstSteps
1 Make sure you are using your A50 in the correct geographic region (within coverage of your
service provider).
2 Ensure that your wireless coverage extends to your current location by using the interactive
Wireless Carrier’s coverage map tool.
3 Ensure that you have an active service plan.
4 Restarting your computer and your A50 can resolve many issues.
IMPORTANT! Before contacting customer care, be sure to restart both your A50 and any host
devices that are currently connected to your A50.
CommonProblemsandSolutions
A50 is just powered off without pressing the Power/Menu button. Why?
This may occur under battery depletion or overheating from excessive usage for a long time.
To restore power, manually press and hold the power button to turn on your A50. If the battery
is depleted, charge the battery with the AC charger provided.
IMPORTANT! If the power button will not start your A50, please open the battery cover, take out
the battery and re-install the battery after 5 seconds. Put the battery cover back and turn on the
A50 by pressing the power button.
How do I perform Factory Reset?
Using Web Admin Home page: Connect to your A50 and then open Web Admin home page
(http://mobile.hotspot). Select Settings > Device > Backup and Restore and Click Factory
Reset.
Using Mobile Hotspot Device Menu: Select Settings on the device display, then go to Factory
Reset menu. Select OK to perform Factory Reset.
Using the Factory Reset Button on the device: Remove the battery cover. Make sure the
battery is installed and your A50 is powered on. Press down the reset button for 3 seconds and
release. Then, your A50 will perform the reset and restart automatically.