Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
I cannot pair my
cell phone to the
telephone base.
• Make sure the Bluetooth function of your cellular phone
is turned on. See your cell phone user's manual for
more information.
• Remove the AT&T DECT 6.0 from your cell phone's
handsfree device history list (see you cell phone user's
manual for more information).
• Carefully follow the pairing instructions on page 17,
making sure that your cell phone is not connected to
any other Bluetooth device(s).
• Turn off your cell phone, then turn it on again.
• Reset the telephone base. Unplug the unit’s electrical
power. Wait for approximately 15 seconds, then plug it
back in. Repeat the above suggestions.
I cannot
connect my cell
phone with the
telephone base.
• Make sure that the Bluetooth function of your cell
phone is turned on. See your cell phone user's manual
for more information.
• Make sure that your Bluetooth cell phone is not
connected to any other Bluetooth device(s).
• Turn off your cell phone, then turn it on again.
• For some cell phones, you must authorize the AT&T
DECT 6.0 device in your cell phone's Bluetooth
feature. See your cell phone user's manual for more
information.
• If the telephone base does not connect to your paired
cellular phone automatically, you may need to connect
to that device manually, refer to page 17 for details.
• If the cellular phone does not connect to the telephone
base after trying manual connection, delete AT&T DECT
6.0 from the paired device list in your cellular phone,
then start again with the pairing procedures (page 17).
• While you are on a CELLULAR call using a handset,
and you try to intercept the call with the paired cellular
phone, the Bluetooth connection between the paired
cellular phone and the telephone base may be disabled.
You may need to connect the cellular phone to the
telephone base manually to resume the connection,
refer to page 17 for details.
Appendix D
75
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