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Atmor AT-910-18TP - User Manual

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www.atmorusa.com
Electric Tankless Water Heaters
ThermoPro Series
Models:
AT-910-18TP, AT-910-24TP, AT-910-27TP,
Hot Water on Demand

Questions and Answers

  • A
    Alyssa DavisJul 25, 2025
    Why is my Atmor AT-910-18TP Water Heater not hot enough?
    • W
      williamsclaytonJul 25, 2025
      If your Atmor Water Heater is producing water that is not hot enough, you can reduce the water flow rate at the faucet or slightly close the shutoff valve on the unit’s incoming water supply line. You may also increase the temperature setting on the unit. Ensure the shutoff valve is fully open, and the water supply line is not blocked. If you have an anti-scald feature on your faucet that is mixing cold water, these types of faucets can usually be adjusted to reduce the amount of cold water mixed. If you need/ want hotter water, you can compensate for thermal loss due to long pipe run by increasing the setting on your water heater.
  • X
    xhortonJul 29, 2025
    What to do if Atmor AT-910-18TP water is too hot?
    • J
      Jared ChaseJul 29, 2025
      If the water from your Atmor Water Heater is too hot, try increasing the flow rate at the water outlet or switch to a lower temperature setting. Also, check for too little flow, or if the set point temperature is too high.
  • C
    carolyn47Aug 2, 2025
    Why does my Atmor Water Heater shut off during use?
    • N
      natasha71Aug 2, 2025
      If your Atmor Water Heater shuts off during use, check the power supply and circuit breakers.
  • D
    Derrick BellAug 7, 2025
    Why does the water temperature vary from hot to cold during Atmor Water Heater use?
    • W
      williamsjonathanAug 7, 2025
      If the water temperature from your Atmor Water Heater varies from hot to cold during use, increase the flow rate from the water supply source.
  • M
    Meghan ChandlerAug 11, 2025
    How to fix Atmor AT-910-18TP Water Heater when there is no hot water and display does not light up?
    • O
      olsonrachelAug 11, 2025
      If your Atmor Water Heater isn't producing hot water and the display isn't lighting up, start by checking your power supply and circuit breakers. Ensure the breakers at your main electrical panel are on and that the unit is correctly wired. Also, verify the shutoff valve on the incoming water supply line is fully open. Make sure that the flow rate needed to activate the heating element (0.5 gpm) has been reached, increase the flow rate from the water supply source and clean the filter screen on the unit’s water inlet.
  • S
    Sandra TurnerAug 16, 2025
    What to do if Atmor AT-910-18TP has no hot water and display does light up?
    • A
      Alexis Fox DVMAug 16, 2025
      If your Atmor Water Heater is not producing hot water but the display does light up, refer to manual (Page 18) for diagram of reset points. Make sure to shut all power on your breaker panel before attempting to reset unit. All resets must be pressed. For potential internal part failure, please call us for further technical assistance.
  • R
    Robin VaughnAug 20, 2025
    Why did the water stop flowing from my Atmor AT-910-18TP Water Heater?
    • S
      scooperAug 20, 2025
      If water stops flowing from your Atmor Water Heater, make sure the main water line valve is fully open, and there are no obstructions in the water supply line.

Summary

Important Safety Guideline

Safety Guidelines

Mounting Your Water Heater

Plumbing Requirements and Precautions

Plumbing Installation

Electrical Requirements and Precautions

Codes, Power, and Wiring Standards

Covers code compliance, electrician consultation, power shut-off, wiring standards, and power availability checks.

Electrical Installation

Care and Maintenance

Maintenance Procedures and Best Practices

Covers inspection, scale prevention, filter cleaning, and air purging after maintenance.

User Interface;Controls

Protection Against Freezing

Details how to protect the heater from freezing and related warranty information.

Troubleshooting

Common Issues and Solutions

Provides solutions for no hot water, insufficient heat, overheating, shutdowns, and temperature variations.

Reset Unit

Reset Procedure Steps

Instructions on locating and pressing the unit's reset buttons.

Overview

The ATMOR Electric Tankless Water Heater, part of the ThermoPro Series, is designed to provide hot water on demand for household and indoor use. Unlike conventional tank storage water heaters, this unit does not store hot water, offering significant energy savings by eliminating continuous energy waste from heating water idly in a storage tank.

The system operates by detecting hot water demand through a flow sensor when a hot water faucet is turned on. This activates high-power heating elements. Sensors continuously monitor the water flow rate and measure both incoming and outgoing water temperatures. This data is transmitted to the system's logic controls, which then determine the precise amount of power required by the heating elements to heat the water to the user's desired temperature.

Usage Features:

The water heater is activated by turning a knob clockwise, which also illuminates the digital display. To turn off the heater, the knob should be turned all the way counterclockwise. The output water temperature can be set by turning the knob while water is running through the heater. Turning the knob clockwise increases the temperature, while turning it counterclockwise lowers it. The temperature can be adjusted within a range of 90°F (30°C) to 122°F (50°C). A comfortable temperature for bathing and showering is typically between 98°F (37°C) and 105°F (41°C). The manufacturer recommends a setting of 118°F (48°C) for optimal hot water delivery at a maximum flow rate for all household needs.

It's important to note that all tankless water heaters are subject to a maximum flow rate. If this rate is exceeded, the heater may not be able to sufficiently heat the water. Since this unit heats water on demand, it is designed to heat to a lower temperature compared to conventional tank heaters, meaning less or no cold water mixing is needed to achieve a comfortable temperature. The incoming water temperature, which varies with seasons, can affect the hot water supply. During colder periods, it might not be possible to run multiple hot water outlets simultaneously as in warmer seasons, though back-to-back showers can be taken without waiting for water to heat.

A higher temperature setting is not recommended, as it can lead to severe scalding injuries, especially for children and elderly individuals, and also contributes to more scale buildup in water heating devices.

In freezing temperatures (below 32°F or 0°C), the heater should be protected from potential damage. The unit should be powered off at the main electrical panel's circuit breaker. A faucet should be opened slightly to allow water to flow continuously through the device at a very low rate, without heating. Power can be restored when normal temperatures return. If water inside the heater freezes, it can cause damage not covered by warranty. If freezing is suspected, the unit should not be turned on until the frozen water has melted and there are no leaks. Contacting a qualified electrician or the manufacturer for service in this situation is recommended.

Maintenance Features:

The water heater has minimal maintenance requirements. Regular inspection and testing for signs of damage, cracks, leakage, or weakness are recommended, and any issues should be addressed immediately. Connections should not be overtightened, as this can cause severe internal damage.

Higher water temperatures accelerate scale buildup. Therefore, plumbing connections on the water heater should be inspected annually for any signs of damage or failure. In areas with hard water (high mineralization), more frequent inspection and descaling of the water heater are necessary. Installing a manual shut-off valve on both the inlet and outlet of the water heater can facilitate flushing the unit with a descaling solution.

The filter on the water inlet pipe should be cleaned every six months by washing it lightly to remove any debris.

Whenever maintenance is performed on the water heater or the home's plumbing system that might introduce air into the pipes, it is crucial to power off the water heater and purge all air from the pipes before restoring power to the unit. Failure to do so can cause permanent damage to the heating elements and void the warranty.

If the unit needs to be reset, all power must first be shut off at the fuse or breaker box. The three reset buttons, located as shown in the manual, should then be pressed. If a "click" is heard, the unit has reset. If frequent resets are needed, customer service should be contacted for further assistance before turning the breakers and power back on.

The quality of water is a critical consideration for installation and maintenance. Water conditions that do not meet recommended levels can damage the water heater, and Atmor reserves the right to deny warranty claims for damage resulting from non-compliant water conditions. To prevent damage to the heat exchanger and heating elements, water treatment and regular flushing are necessary in hard water areas. Atmor recommends installing a water treatment device or water softener for optimal performance in such conditions.

Atmor AT-910-18TP Specifications

General IconGeneral
Model NumberAT-910-18TP
Power SourceElectric
Power18 kW
Voltage240 V
Amperage75 A
Wattage18000 W
Activation Flow0.5 GPM
TypeTankless Water Heater
Temperature Rise35°C

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