400HD Series IP Phones for Skype for Business
Version 1.2.196 38 Document #: LTRT-08459
4.1 Restoring Phones to Default Settings
Users can restore their phones to default factory settings at any time. The feature can be used if a user
forgets their password, for example. Two kinds of restore are available:
Hard restore
Soft restore
4.1.1 Hard Restore
Users can perform a hard restore by long-pressing the HOLD key on the phone (more than 15 seconds).
The user is then notified that the phone is being restored to its default settings.
After the restore, the phone automatically reboots and goes through the Wizard and sign-in process.
4.1.2 Soft Restore
Users can perform a soft restore in the ‘Debug’ screen after logging in as Administrator. The user then
presses the x key on the phone and in the device’s Settings screen, selects the Debug option and then
the Factory data reset option.
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