AudioCodes 445HD User Manual

User's Manual
AudioCodes High Definition IP Phones Series
445HD IP Phone for
Microsoft
®
Skype
™
for
Business
Version 3.0.4

AudioCodes 445HD Specifications

General

Cables included	LAN (RJ-45)
Number of handles included	1 pc(s)
Voice codecs	G.711Mu, G.711a, G.722, G.729A, G.729B
Packet loss concealment (PLC)	Yes
Certification	FCC 15 B, ICES-003 B, EN55032 B, EN61000-3-2, EN61000-3-3, UL-60950-1, EN60950-1, IEC-60950-1 (CB), CE, cTUVus RCM, KC, Anatel, CCC, ICASA, EAC, IC, ACTA, VCCI, BSMI
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Lines quantity	8 lines
Phonebook capacity	- entries
Number of VoIP accounts	-
Wi-Fi	No
Security algorithms	HTTPS, SRTP, SSL/TLS
Networking standards	IEEE 802.1Q, IEEE 802.1p, IEEE 802.1x, IEEE 802.3af
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN interface type	Gigabit Ethernet
Supported network protocols	IPv4, TCP, UDP, ICMP, ARP, RTP, SRTP, RTCP-XR, 802.1x, IP/DHCP IP, IEEE 802.1p/Q, QoS/ToS, HTTP/HTTPS/DHCP, NTP, FTP/TFTP, CDP/LLDP VLAN, LDAP
Display diagonal	4.3 \
Display resolution	480 x 272 pixels
AC adapter input voltage	100 - 240 V
Dual-Tone Multi-Frequency (DTMF) modes	SIP info
Volume control	Buttons
Number of programmable keys	18
USB 2.0 ports quantity	1
Ethernet LAN (RJ-45) ports	2
Handset type	Wired handset
Product type	IP Phone
Product color	Black

Weight and Dimensions

Depth	168 mm
Width	250 mm
Height	163 mm
Weight	1050 g
Package depth	255 mm
Package width	316 mm
Package height	95 mm
Package weight	1490 g

Summary

Introducing the 445HD IP Phone

1.1 About AudioCodes' Series of High Definition IP Phones

Provides an overview of AudioCodes' High Definition IP Phones and their market positioning.

1.2 Cutting Edge Voice Quality & HD VoIP

Details the advanced voice quality and HD VoIP features of the IP phones.

Setting up the Phone

2.1 Unpacking

Instructions for checking the phone's contents after unpacking to ensure all items are present and undamaged.

2.2 Device Description

Identifies and describes the hardware functions of the phone's front and rear views.

2.3 Cabling

Step-by-step guide on how to connect the phone's cables, including Ethernet and power.

2.4 Mounting the Phone

Instructions for mounting the phone on a desk or wall using the provided stand.

Getting Started

3.1 Getting Acquainted with the Phone Screen

Explains the phone's screen layout in idle state, including presence, user info, date/time, and softkeys.

3.2 Softkeys

Describes the various softkeys displayed on the phone screen and their corresponding functions.

3.3 Navigating the Phone Menu

Details how to access and navigate through the phone's menu system for settings and information.

3.4 Switching between Letters | Numbers

Guides users on switching between alphabetical, numerical, and symbol input modes on the keypad.

3.5 Switching to Symbols

Explains how to enter symbols, dots, or hyphens using the phone's keypad.

Signing In

4.1 Signing in with PIN Code

Instructions for signing into the phone using a PIN code provided by the network administrator.

4.2 Signing in with User Name and Password

Details the process for signing in using a user name and password, typically for Office 365.

4.3 Signing in with the Web Cloud (Office 365) Option

Explains the 'Device Pairing' method for signing into Office 365 via a web URL.

4.4 Signing in using the Web Login Option

Describes signing in via a web browser using the phone's IP address for faster credential entry.

4.5 Signing in as a Common Area Phone (CAP) User

Covers the 'CAP Provisioning' method for signing in to phones defined as Common Area Phones.

4.6 Signing Out

Provides instructions on how to sign out of the phone's current session.

4.7 Hot Desking

Explains how to use the HotDesk feature for shared phone usage in an enterprise environment.

4.8 Displayed Messages

Lists and describes messages displayed on the phone screen during various processes.

Unlocking a Locked Phone

5.1 Manually Locking a Phone

Describes how to manually lock the phone for security when leaving it unattended.

5.2 Dialing Emergency Numbers if the Phone is Locked

Explains how to access and dial emergency numbers even when the phone is locked.

Customizing the Phone

6.1 Changing the Language

Details how to change the phone's display language from the default English.

6.2 Selecting Ring Tone

Guides users on selecting a preferred ring tone to alert them to incoming calls.

6.3 Enabling Call Waiting

Instructions on how to enable or disable the call waiting feature to handle multiple calls.

6.4 Handling Simultaneous Incoming Calls

Explains how the phone displays and manages multiple incoming calls simultaneously.

6.5 Activating Call Forwarding

Describes how to automatically redirect incoming calls to another number or voicemail.

6.6 Making Sure the NTP Server is Enabled

Ensures the Network Time Protocol (NTP) server is enabled for automatic date and time retrieval.

6.7 Configuring Screen Brightness

Allows adjustment of the screen's brightness levels for active, dimmer, and night modes.

6.8 Selecting an Answering Device

Lets users choose between the speaker or headset for answering calls.

6.9 Configuring Location

Explains how to configure geographical location for identifying calling parties, especially for emergency services.

6.10 Uploading Logs to MS Server for Support

Details the process of uploading phone logs to a Microsoft server for technical support.

6.11 Configuring an Outbound Proxy

Guides on configuring the Outbound Proxy address for hosted environments like LHP.

6.12 Adjusting Volume

Covers adjusting various audio volumes including ring, tone, handset, speaker, and headset.

6.13 Managing Phone Directories

Explains how to manage contacts in different directories like Favorites, Personal, and Corporate.

6.14 Configuring a Function Key for Speed Dialing

How to assign a function key on the sidecar to a contact for quick speed dialing.

6.15 Configuring a Function Key for Paging

Details configuring a function key to page a group for live announcements.

6.16 Configuring a Programmable Key for Speed Dialing

Explains how to configure programmable keys on the side for speed dialing contacts.

6.17 Configuring a Programmable Key for Paging

Guides on configuring programmable keys for group paging announcements.

6.18 Configuring a Programmable Key as a Key Event

How to assign programmable keys to trigger specific events like viewing call logs.

6.19 Changing your Presence Status

How to set your availability status (Available, Busy, etc.) for contacts.

6.20 Viewing Microsoft Exchange Calendar in the Phone Screen

Displaying Microsoft Exchange Calendar items directly on the phone screen.

6.21 Receiving Meeting Reminders

How the phone displays reminders for upcoming meetings scheduled in Skype for Business.

Performing Basic Operations

7.1 Using Audio Devices

How to use the handset, speaker, and headset for calls.

7.2 Checking Voice Quality

Procedure to check the phone's voice quality and HD capabilities.

7.3 Making Calls

Explains the different ways to initiate a phone call using the keypad or directory.

7.4 Answering a Call

Instructions on how to answer an incoming call using various methods like handset or speaker.

7.5 Rejecting an Incoming Call

How to reject an incoming call, sending the caller to a busy tone.

7.6 Silencing an Incoming Call

How to silence the ringing of an incoming call without answering or rejecting it.

7.7 Making a New Call Even Though a Call is Coming in

How to initiate a new call while another incoming call is active.

7.8 Ending an Established Call

Procedures for ending an active phone call.

7.9 Viewing Missed, Received and Dialed Calls

How to access and view the phone's call history logs.

7.10 Reporting a Malicious Call

How to report a call as malicious to the Skype for Business server.

7.11 Paging a Group

Explains how to page a group of phones for live announcements.

Performing Advanced Operations

8.1 Answering Waiting Calls

How to accept a new incoming call when another call is already active.

8.2 Placing Calls On Hold

Steps to place an active call on hold to manage other calls or tasks.

8.3 Handling Multiple Incoming Calls

Managing multiple concurrent calls and switching between them.

8.4 Calling a Contact from 'Favorites'

How to call contacts listed in the Skype for Business client's 'Favorites' list.

8.5 Using a Speed Dial to Call

How to use configured function or programmable keys for quick speed dialing.

8.6 Transferring Calls

Details blind and consultation transfer methods for moving calls to a third party.

8.7 Parking a Call

How to place a call in a "parking lot" for retrieval on another phone.

8.8 Configuring Group Call Pickup (GCP)

Enabling employees to answer calls designated for colleagues within their group.

8.9 Managing a Multi-Party Skype for Business Remote Conference

How to start, manage, and disconnect participants in a Skype for Business conference call.

8.10 Muting Your Speaker, Handset or Headset

How to mute the microphone during calls or conference calls.

8.1 Setting up Better Together over Ethernet

Guides on setting up the BToE PC application for phone-PC integration.

8.2 Using BToE Functions

Explains how to use BToE functions for enhanced unified communications and business efficiency.

8.3 Viewing and Playing Voicemail Messages

How to view and listen to new voicemail messages received on the phone.

Troubleshooting

9.1 Uploading Logs to MS Server for Support Purposes

How to upload logs to a Microsoft server for technical support.