What to do if my AudioCodes 405 IP Phone is off?
If your AudioCodes IP Phone is off (no LCD displays and LEDs), it is not receiving power. First, check that the AC/DC power adapter is firmly attached to the DC input on the rear of the phone and plugged into a functional electrical outlet. If you are using Power over Ethernet (PoE), contact your system administrator to verify that the switch is providing power to the phone.
How to fix IP Duplication on AudioCodes IP Phone?
A duplicate IP address conflict can occur on a DHCP network if you defined a static IP address for a network device. To resolve this, convert the network device with the static IP address to a DHCP client, or exclude the static IP address from the DHCP scope on the DHCP server.
Why does my AudioCodes 405 IP Phone say 'LAN Link Failure'?
The 'LAN Link Failure' message on your AudioCodes IP Phone indicates there is no LAN connection. Ensure the LAN cable is securely connected to the LAN port on the rear of the phone. Also, verify that the other end of the LAN cable is connected to the network switch. If the connection is not secure, contact your system administrator.
What to do if my AudioCodes 405 headset has no audio?
If your headset has no audio, verify that it is securely plugged into the headset port on the side of the AudioCodes IP Phone. Also, make sure the headset volume level is adjusted adequately. Refer to Section 4.9.5 for instructions on adjusting the volume.
What to do if my AudioCodes IP Phone displays 'Registration…' and cannot make calls?
If your AudioCodes IP Phone displays the 'Registration…' message and you cannot make or receive calls, the line is not registered to the network. Contact your system administrator for assistance.
Why is the LCD display poor on my AudioCodes IP Phone?
A poor LCD display on your AudioCodes IP Phone can be due to the LCD settings. Adjust the phone’s screen contrast level (see Section 4.5) and the screen’s backlight timeout (see Section 4.6).
What to do if my AudioCodes 405 is not ringing?
If your AudioCodes IP Phone is not ringing, the ring volume may be set too low. Increase the volume; refer to Section 4.9.1 for instructions.
General| Backlight display | Yes |
|---|---|
| Display resolution | 132 x 64 pixels |
| Cables included | LAN (RJ-45) |
| Number of handles included | 1 pc(s) |
| Handset type | Wired handset |
| Product type | IP Phone |
| Product color | Black |
| Security algorithms | HTTPS, SRTP, SSL/TLS |
| Networking standards | IEEE 802.1Q, IEEE 802.1p, IEEE 802.1x, IEEE 802.3af |
| Ethernet LAN data rates | 10, 100 Mbit/s |
| Ethernet LAN interface type | Fast Ethernet |
| Supported network protocols | IPv4, TCP, UDP, ICMP, ARP, RTP, SRTP, RTCP-XR, 802.1x, IP/DHCP IP, IEEE 802.1p/Q, QoS/ToS, HTTP/HTTPS/DHCP, NTP, FTP/TFTP, CDP/LLDP VLAN, LDAP |
| Voice codecs | G.711Mu, G.711a, G.722, G.729A, G.729B |
| Lines quantity | 2 lines |
| Phonebook capacity | - entries |
| Number of VoIP accounts | - |
| Volume control | Buttons |
| Number of programmable keys | 4 |
| AC adapter input voltage | 100 - 240 V |
| Ethernet LAN (RJ-45) ports | 2 |
| Certification | FCC 15 B, ICES-003 B, EN55032 B, EN61000-3-2, EN61000-3-3, UL-60950-1, EN60950-1, IEC-60950-1 (CB), CE, cTUVus RCM, KC, Anatel, CCC, ICASA, EAC, IC, ACTA, VCCI, BSMI |
| Storage temperature (T-T) | -20 - 70 °C |
| Operating temperature (T-T) | 0 - 40 °C |
| Dual-Tone Multi-Frequency (DTMF) modes | SIP info |
Weight and Dimensions| Depth | 180 mm |
|---|---|
| Width | 191 mm |
| Height | 153 mm |
| Weight | 680 g |
| Package depth | 200 mm |
| Package width | 210 mm |
| Package height | 100 mm |
| Package weight | 900 g |
Overview of the 400HD series of IP Phones and their applications.
Highlights common features across all AudioCodes IP phone models.
Discusses AudioCodes' solutions for the Unified Communications market.
Explains the suitability of AudioCodes IP phones for enterprise IP telephony.
Details the suitability of AudioCodes IP phones for IP contact center agents.
Instructions for unpacking the phone and verifying contents.
Overview of the phone's hardware components and functions.
Step-by-step guide for connecting the phone cables.
Instructions for mounting the phone on a desk or wall.
Explanation of the phone's LCD display in idle mode and its elements.
Detailed descriptions of various softkey functionalities and their uses.
Guide on navigating through the phone's menu structure and options.
Instructions on using the keypad for alphanumeric input and mode selection.
Explains common messages displayed on the LCD during phone operations.
Steps to change the phone's display language setting.
Guide on choosing and setting a ring tone for incoming calls.
Instructions for enabling or disabling the call waiting feature.
Procedures for manually setting the phone's date and time.
How to adjust the contrast level of the phone's LCD screen.
Guide on configuring the LCD backlight duration or 'Always on' mode.
Instructions to set the default device (speaker, headset, handset) for answering calls.
Procedure for restarting the phone to troubleshoot issues.
Overview of volume adjustment for different phone components like ring, tones, handset, speaker, headset.
Guide on setting up automatic call forwarding based on conditions.
Comprehensive guide to managing contacts, including adding, editing, deleting, and searching.
Guide to configuring various phone keys, including speed dial, softkeys, and navigation keys.
How to use the handset, speaker, and headset for calls.
Overview of different methods for initiating calls, including dialing and redialing.
How to answer incoming calls using different devices.
Procedure to reject an incoming call, causing the caller to hear a busy tone.
How to silence the ringing of an incoming call without rejecting it.
Methods to terminate an active call.
How to access and view the history of missed, received, and dialed calls.
How to accept a second call while already on an active call.
Steps to put an active call on hold to answer another call.
Guide to initiating calls to contacts stored in the phone's directory.
How to set up automatic redialing for busy or unavailable extensions.
How to use pre-configured speed dial keys to initiate calls.
Overview of different call transfer methods: attended, semi-attended, and blind.
Guide on initiating and managing 3-way conference calls.
How to mute the microphone during a call or conference.
How to enable/disable the Do Not Disturb feature to block incoming calls.
Steps to access and listen to voice mail messages.
Explanation of how the phone supports and manages multiple lines.
How to enter credentials to access remote provisioning servers.
Configuration and usage of features related to the BroadSoft platform.
How to use AudioCodes IP phones in Genesys contact center environments.
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