AudioCodes 405 User Manual

User's Manual A. Specific Third-Party Features
Version 2.2.12 69 405 and 405HD IP Phone
A.2 Genesys' Contact Centers
This section shows how to use AudioCodes IP phones in Genesys contact centers.
Note: The section is intended mainly for agents / hotline operators.
A.2.1 Using the BroadSoft ACD
Genesys Contact Center phones support the BroadSoft ACD. The table below shows how to use
the functionalities.
Table A-2: Genesys Contact Center Phones' BroadSoft ACD
State Softkeys Displayed Command Menu Options
Idle Ready
 Missed Calls
 Forward
 DnD
Not Ready
 Missed Calls
 Forward
 DnD
Idle ACW
 Missed Calls
 Forward
 DnD
A.2.1.1 Setting Unavailability Status
In the course of a shift, you may need to leave your desk for a break or to attend to other issues.
Before leaving your desk, change your status to 'Not Ready' (unavailable) so that incoming calls
to the Contact Center will not be sent to you.
 To change your status to 'Not Ready':
1. In the idle screen, press the Not Ready softkey and select the reason for not being ready to
take a call. For example, you'll be at lunch or on a coffee break; the 'Ready' indication
changes to 'Not Ready':
2. If you have just finished a session with a customer and wish to carry out administrative tasks
related to the call, then press the ACW (After Call Work). The 'After Call' status is displayed

AudioCodes 405 Specifications

General

Backlight display	Yes
Display resolution	132 x 64 pixels
Cables included	LAN (RJ-45)
Number of handles included	1 pc(s)
Handset type	Wired handset
Product type	IP Phone
Product color	Black
Security algorithms	HTTPS, SRTP, SSL/TLS
Networking standards	IEEE 802.1Q, IEEE 802.1p, IEEE 802.1x, IEEE 802.3af
Ethernet LAN data rates	10, 100 Mbit/s
Ethernet LAN interface type	Fast Ethernet
Supported network protocols	IPv4, TCP, UDP, ICMP, ARP, RTP, SRTP, RTCP-XR, 802.1x, IP/DHCP IP, IEEE 802.1p/Q, QoS/ToS, HTTP/HTTPS/DHCP, NTP, FTP/TFTP, CDP/LLDP VLAN, LDAP
Voice codecs	G.711Mu, G.711a, G.722, G.729A, G.729B
Lines quantity	2 lines
Phonebook capacity	- entries
Number of VoIP accounts	-
Volume control	Buttons
Number of programmable keys	4
AC adapter input voltage	100 - 240 V
Ethernet LAN (RJ-45) ports	2
Certification	FCC 15 B, ICES-003 B, EN55032 B, EN61000-3-2, EN61000-3-3, UL-60950-1, EN60950-1, IEC-60950-1 (CB), CE, cTUVus RCM, KC, Anatel, CCC, ICASA, EAC, IC, ACTA, VCCI, BSMI
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Dual-Tone Multi-Frequency (DTMF) modes	SIP info

Weight and Dimensions

Depth	180 mm
Width	191 mm
Height	153 mm
Weight	680 g
Package depth	200 mm
Package width	210 mm
Package height	100 mm
Package weight	900 g