AudioCodes 405 User Manual

405 and 405HD IP Phone
User's Manual 66 Document #: LTRT-12045
A.1.9 Viewing VOICEMAIL Indications Per Line
When a phone is in a Multi Line configuration, VOICEMAIL is indicated per line.
The screenshot below shows multiple lines configured.
The shot below shows the screen displayed when you press the VOICEMAIL key on the phone.
A.1.10 Listening in Capability for Call Center Supervisors
A call center supervisor can pick up an operator's handset and listen in on the conversation that
the operator is conducting on headphones with the customer, without the customer at the other
end sensing that the supervisor is listening in (because the supervisor is in effect muted).
See the Administrator's Manual for details on how to configure the feature.
A.1.11 Hearing a Beep, not a Ring Tone, on Headsets when a Call
Comes in to a Call Center
Note: The network administrator can configure a beep instead of a ring tone to be played to
headsets when a call comes in to the Call Center. For more information, see the
Administrator's Manual.
A.1.12 Recording an Agent's Welcome Greeting
Agents in a call center can record personal voice greetings which play automatically when calls
come in. An agent's recorded voice greeting welcomes callers to the service they’re seeking. For
example: Thanks for contacting Julie at Southern California Edison, how can I assist you?
Note: Before using this feature, your network administrator must enable it. For more
information, see the Administrator's Manual.
The feature

Allows agents to record greetings directly on the phones

Replaces cumbersome management from a media server

Replaces ad-libbed amateurish greetings

Gives callers a good first impression of the call center

Professionalizes customer care and improves agent productivity

Makes customers feel welcome when they consistently hear a cheerful and polite greeting.

AudioCodes 405 Specifications

General

Backlight display	Yes
Display resolution	132 x 64 pixels
Cables included	LAN (RJ-45)
Number of handles included	1 pc(s)
Handset type	Wired handset
Product type	IP Phone
Product color	Black
Security algorithms	HTTPS, SRTP, SSL/TLS
Networking standards	IEEE 802.1Q, IEEE 802.1p, IEEE 802.1x, IEEE 802.3af
Ethernet LAN data rates	10, 100 Mbit/s
Ethernet LAN interface type	Fast Ethernet
Supported network protocols	IPv4, TCP, UDP, ICMP, ARP, RTP, SRTP, RTCP-XR, 802.1x, IP/DHCP IP, IEEE 802.1p/Q, QoS/ToS, HTTP/HTTPS/DHCP, NTP, FTP/TFTP, CDP/LLDP VLAN, LDAP
Voice codecs	G.711Mu, G.711a, G.722, G.729A, G.729B
Lines quantity	2 lines
Phonebook capacity	- entries
Number of VoIP accounts	-
Volume control	Buttons
Number of programmable keys	4
AC adapter input voltage	100 - 240 V
Ethernet LAN (RJ-45) ports	2
Certification	FCC 15 B, ICES-003 B, EN55032 B, EN61000-3-2, EN61000-3-3, UL-60950-1, EN60950-1, IEC-60950-1 (CB), CE, cTUVus RCM, KC, Anatel, CCC, ICASA, EAC, IC, ACTA, VCCI, BSMI
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Dual-Tone Multi-Frequency (DTMF) modes	SIP info

Weight and Dimensions

Depth	180 mm
Width	191 mm
Height	153 mm
Weight	680 g
Package depth	200 mm
Package width	210 mm
Package height	100 mm
Package weight	900 g