405 and 405HD IP Phone
User's Manual 62 Document #: LTRT-12045
A.1.3 Softkey Display and Command Menu Options
The following tables show the different softkey display states and command menu options that
are available according to your login state and the configured SIP server.
Table A-1: Broadsoft-Softkey Display States and Command Menu Options
State Softkeys Displayed Command Menu
Options
Idle ACD Disabled
-
ACD Enabled (logged
out)
Forward
DnD
ACD Enabled (logged
in)
Missed
Forward
DnD
Ongoing Call ACD Disabled
-
ACD Enabled (logged
out)
ACD Enabled (logged
in
A.1.3.1 Presence Management
This section describes how to login to and logout from the Call Center SIP server and to update
your presence status when the ACD (Automatic Call Distribution) feature is enabled.
Note: When the ACD feature is enabled, whenever you login or logout or change your
presence status, these updates are sent to the Call Center SIP server. This server then can
automatically distribute incoming calls to different agents' phones based on their relative
availability. For more information, see the Administrator's Manual.
A.1.3.1.1 Logging in
This section shows you how to log in to the phone. Log in immediately after starting a shift.
To log in to the phone:
1. When the phone's LCD is in idle mode (Logged Out), press the Login softkey; the Log In
screen is displayed: