AudioCodes 445HD - Troubleshooting; 9.1 Uploading Logs to MS Server for Support Purposes

User's Manual 9. Troubleshooting
Version 3.0.4 125 445HD IP Phone
9 Troubleshooting
If a problem with a phone occurs, refer to the table below. Contact your administrator if
necessary.
Table 9-1: Troubleshooting
Symptom Problem Corrective Procedure
Phone is off
(no screen
displays and
LEDs)
Phone is not
receiving power

Verify that the AC/DC power adapter is attached firmly to the DC
input on the rear of the phone.
 Verify that the AC/DC power adapter is plugged into the
electrical outlet.
 Verify that the electrical outlet is functional.
 If using Power over Ethernet (PoE), contact your network
administrator to check that the switch is powering the phone.
'LAN Link Failure'
message
displayed on
screen
No LAN connection
 Verify that the LAN cable is connected securely to the LAN port
on the rear of the phone.
 Verify that the other end of the LAN cable is connected to the
network (switch). If it's not, inform your network administrator.
Phone is not
ringing
Ring volume is set
too low
 Increase the volume (see Section 6.12.1)
Screen display is
poor
Screen settings
 Adjust the phone’s screen contrast level (see Section 6.7)
 Adjust the screen’s backlight timeout (see Section 6.7)
Headset has no
audio
Headset not
connected properly
 Verify that your headset is securely plugged into the headset
port located on the side of the phone.
 Verify that the headset volume level is adjusted adequately (see
Section 6.12.5).
9.1 Uploading Logs to MS Server for Support Purposes
See here.