User's Manual 6. Customizing the Phone
Version 3.0.4 49 445HD IP Phone
6.10 Uploading Logs to MS Server for Support
An integrated log upload feature lets you upload logs from the phone to the Microsoft server for
troubleshooting and support, in compliance with Microsoft's certification requirements for 3
rd
party
Skype for Business clients. If a user experiences an irregularity such as poor voice quality, they'll
contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and
send logs for analysis. The FAE will then download the logs to their PC, perform the analysis, and
provide a fix.
To upload logs:
Select MENU key > Settings > Log Upload
6.11 Configuring an Outbound Proxy
Skype for Business Server Multitenant Hosting Pack is a Microsoft® Unified Communications
(UC) hosting solution for telecommunications and hosting providers. The solution enables
Microsoft hosting partners to deploy a single instance of the Skype for Business Server software
to securely and economically host multiple tenants with a rich, fully integrated UC solution.
To connect AudioCodes' Skype for Business-compatible phone to a hosted Lync environment
(LHP), a dedicated 'Out0062ound Proxy' parameter is available which is used to configure the
hosted service provider's domain name (FQDN).
Note: In hosted environments, it's common practice for this hosted domain name to be
different to the enterprise's domain name. See also the 400HD Series IP Phones for Skype
for Business Hosting Partner (LHPv2) Environment Configuration Note.
To configure a phone for an LHP environment, the Outbound Proxy address must be configured
as the hosted Service Provider's domain name (FQDN).
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