User's Manual 8. Performing Advanced Operations
Version 3.0.4 95 445HD IP Phone
8.7 Parking a Call
A call can be transferred to a "parking lot" where it can be picked up on any other phone in the
enterprise by a party who must dial a retrieval number to retrieve it. The retrieval number is
configured in the Skype for Business server's parking lot parameter by your network administrator
who can change it if necessary.
Tip: Don't park a call unless you know precisely who you want to answer it. If you park a call,
it can be answered by anyone in the enterprise listed in the Skype for Business server's
parking lot parameter.
To park a call:
1. When you're in a call, press the Call Menu softkey and then select Transfer to Parking Lot:
The screen notifies you of the retrieval number to dial to retrieve the call on another phone.
2. On another phone, dial the retrieval number; the call is pulled to that phone.
3. [Optionally] Pull the call back to the phone it was originally on by pressing Retrieve.
8.8 Configuring Group Call Pickup (GCP)
GCP capability lets an employee take a call coming in on a colleague's phone, on their phone. If
an employee in an open space hears a colleague's phone ringing and knows that that colleague
is unavailable, instead of having the call go unanswered and routed to voicemail, the call can be
redirected and answered by the available employee. Only employees configured in the Skype for
Business server's GCP parameter can pick up the call. Consult your network administrator if you
want the feature to be available.
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