GB11
8. Warranty clause Koninklijke Auping bv/Royal Auping
The Auping brand name is your
warranty for years of satisfactory use
of the product you have bought. Each
Auping product is composed of high-
quality, durable materials and has
been manufactured with utmost care.
It has been thoroughly inspected
before it left the factory.
Royal Auping gives you a full 5-year
warranty against material or manu-
facturing defects from the date of
purchase.
For mattresses and duvets the 5-year
warranty is based on an annual depre-
ciation of 20% of the purchase price.
For pillows and bed linen a full 2-year
warranty applies.
In the event of material or manu-
facturing defects, Royal Auping is
obliged to rectify the defects
according to the Auping warranty
conditions. Royal Auping do not cover
for any claim due to improper use.
Any warranty claim must first be
recognised as justified, either by the
authorised distributor in claimant’s
country, or by Royal Auping. Royal
Auping will supply the parts to rectify
the problem at no material cost to
claimant, or at reduced material cost if
a warranty on depreciation basis
applies.
Depending on the country, the
warranty does not include cost
incurred for shipping defective
products to Royal Auping or its
authorised distributor for scrutiny
and/or repair, nor for shipping cost of
replacement or repaired product(s)
back to claimant.
Repair itself, however, will be free of
charge. Whether a justified claim will
be settled by replacement, by repair
or by compensation remains at Royal
Auping’s discretion.
Any warranty claim must be ac-
companied by the original purchase
invoice. Notification of a warranty
claim must always be made to the
Auping dealer from whom the product
was originally purchased, even if this
is not in claimant’s present country of
residence.
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