AUSTRACK CAMPERS SIMPSON X - Make Contact and Warranty Forms; Contact and Claim Form QR Code

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Shipping Damages
Shipping damage must be filed with the carrier upon receipt of shipment. Where the shipping
damage is hidden or unnoticed upon receipt of the good, Austrack Campers Head Office will require
the following information as soon practicable:
1. Photos of the damaged goods; and
2. Any other relevant evidence of the shipping damage of the Austrack Campers good.
Warranty Procedures
1. All claims must be lodged by the customer, via our website using our online Warranty Claim
Form.
2. All claims must be made within the relevant warranty period for that good type as set out by
the terms of these Warranty Terms.
3. The customer bears the responsibility of providing adequate evidence of the failure which
amounts to a warranty claim. Austrack Campers may require additional evidence to be
produced by the customer in the event Austrack Campers Head Office is not satisfied upon
first inspection as to the validity of the claim.
4. Third-party warranty repairs:
a. If a customer is situated in a remote location or a location where Austrack Campers
cannot fix or repair a good with a valid warranty claim under these Warranty Terms,
it may authorise a third-party to carry out the repairs.
b. The customer must have written authorisation from Austrack Campers prior to the
commencement of any repair work being undertaken on Austrack Campers behalf.
c. Any customer who authorises and third-party repair to an Austrack Campers product
without prior written approval from Austrack Campers Head Office will bare all
associated costs related to the repair and Austrack Campers will not be held liable
for reimbursement to the customer or for any payment to a third-party repairer.
d. Customers who have had authorised third-party repairs will be required to submit to
Austrack Campers Head Office any invoices or associated expenses to the repair
prior to any reimbursement being made to the customer or 3rd party repairer.
e. Reimbursements will be paid by direct deposit to the customer or third-party
repairer's nominated bank account only.