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Collision, Crash
1. Please take pictures of the aircraft and surrounding environment promptly after the
accident, and record the status of the aircraft leading up to the accident;
2. Please confirm that the aircraft is powered off, remove the battery from the aircraft, and
use an isolation box to store the battery. Please note: Do not turn on the aircraft again! If the
accident is serious, further damage could occur to internal components;
3. Connect the remote controller to the computer, export flight control data and flight
records, and contact Autel Robotics Technical Support or your local agent for data analysis;
4. Please send the device back for repair.
Shipping Channels
Autel Robotics provides the following repair channels, with any of the following methods being
suitable:
1. Contact an agent for assistance.
Please contact your local agent, describing the type of service required, and the agent will assist
you in completing the repair of the product where possible.
2. Autel Robotics Technical Support.
Please call the official technical support hotline at (844) MY AUTEL or (844) 692-88 35, or email to
support@autelrobotics.com. Please describe the type of service required to the service specialist,
such as maintenance, return, etc., then send the product back according to the guidelines.
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