Automatic Technology Syncro ATS-3

Other manuals for Automatic Technology Syncro ATS-3

Installation Manual26 pages

Questions and Answers

T
thernandezAug 7, 2025
How to fix an Automatic Technology Syncro ATS-3 when the chain or belt moves, but the door doesn't?
- C
  Caleb MurrayAug 7, 2025
  If the chain or belt is moving but the Automatic Technology Garage Door Opener door isn't, it's possible the opener has become disengaged. To resolve this, re-engage the opener.
R
Ryan WilsonAug 14, 2025
Why is my Automatic Technology Syncro ATS-3 not working with the transmitter?
- B
  Brian BrightAug 14, 2025
  If your Automatic Technology Garage Door Opener isn't responding to the transmitter, here are a few things to check: * First, ensure the garage door itself is in good working order. Check the door's operation. * Confirm the opener is receiving power by testing the power point with another device. * Try replacing the transmitter battery. * Make sure the opener hasn't been accidentally set to 'Vacation Mode', and if it has, turn it off. * Finally, verify that the transmitter button is properly programmed to operate the door; if not, code in the transmitter.
T
Tyler DaviesAug 22, 2025
What to do if one Automatic Technology Syncro ATS-3 Garage Door Opener transmitter works, but others don't?
- G
  Gary Boyle DDSAug 23, 2025
  If one Automatic Technology Garage Door Opener transmitter works while others don't, the issue likely lies with the non-functioning transmitter(s). Try replacing the battery in the transmitter. If that doesn't work, the transmitter may be faulty and need replacement.
H
Hayden MartinezAug 30, 2025
What to do if the Automatic Technology Door Opening System door was obstructed?
- A
  adriennerayAug 30, 2025
  If the Automatic Technology Door Opening System's door was obstructed, remove any obstructions and test if the door opens and closes correctly. If the door is damaged, it's recommended to contact a door professional.

Summary

User Operating Controls

Control Panel Buttons and Functions

Details the function of each numbered button on the control panel for user operation.

Manual Door Operation

Disengage Opener Procedure

Instructions for manually disengaging the automatic door opener from the door.

Engage Opener Procedure

Instructions for manually re-engaging the automatic door opener with the door.

Remote Control Operations

Coding a New Remote Control

Step-by-step guide to programming a new remote control to the opener.

Remotely Copying Remote Codes

Procedure for copying an existing remote's code to a new remote.

Battery Replacement

Changing the Opener Battery

Details battery type (CR2032) and steps for replacement, including safety warnings.

Smartphone Control Setup

Prerequisites for Smart Control

Outlines requirements before setting up smartphone control, like app download and Wi-Fi.

Connecting to Wi-Fi and App

Step-by-step instructions for linking the opener to a smartphone via Wi-Fi network.

Troubleshooting Guide

Common Issues and Solutions

Table identifying common issues and their corresponding remedies or troubleshooting steps.

Opener Maintenance and Care

Preventative Servicing and Testing

Importance of regular maintenance, service schedules, and testing procedures for optimal function.

Service and Support

Contacting for Service or Assistance

Guidance on contacting dealers for service and product assistance contact details.

This document outlines the operation, maintenance, and troubleshooting for Syncro & Tempo Sectional Door Openers, providing a quick guide for users.

Function Description

The Syncro & Tempo Sectional Door Openers are designed to automate the opening and closing of sectional garage doors. They can be operated via user controls on the device, remote controls, and for Syncro models, through a smartphone application connected to your home's WiFi network. The system includes various indicators to provide feedback on its status, battery level, remote control activity, adjustment needs, and network connectivity.

Usage Features

User Operating Controls

The device features a control panel with several buttons and indicators for direct operation and status monitoring:

Close (01): Initiates the closing sequence of the door.
Close indicator (02): Illuminates to show the door is closing or closed.
Stop (03): Halts the door's movement at any point during operation.
Open (04): Initiates the opening sequence of the door.
Open indicator (05): Illuminates to show the door is opening or open.
Mode (06): Used to cycle through different operating modes or settings.
Status indicator (07): Provides general status feedback of the opener.
Battery status indicator (08): Shows the current charge level of the backup battery.
Remote status indicator (09): Indicates activity or status related to remote controls.
Adjustment indicator (10): Signals when adjustments or settings need attention.
Network indicator (11): For Syncro models, shows the status of the WiFi network connection.

Manual Door Operation

In case of power failure or for manual operation, the door can be disengaged and engaged from the opener:

To Disengage: With the door in the closed position, pull the string handle towards you until you hear a click. This unlocks the door from the opener, allowing it to be operated manually. A crucial safety note is that when disengaged, the door is no longer locked, so it's recommended to re-engage the opener after the door is closed to secure it.
To Engage: Pull the string handle away from you until you hear a click. After engaging, press the "test" button on a remote control to confirm proper re-engagement. A warning advises against using the string handle as a mechanism to open the door, as this can cause serious injury.

Coding a Remote Control

The opener can store up to 64 remote controls. There are two methods for coding a remote:

1. Directly Coding a Remote Control:

Step One: Switch on power and remove the controls cover.
Step Two: Press the "Mode" button repeatedly until the remote LED lights up.
Step Three: Press and hold the desired button on the remote for 3 seconds, then release. The opener will flash and beep. Press and hold the same button again for 3 seconds, then release. Release both buttons.
Step Four: Replace the controls cover.
Step Five: Press the newly coded button on the remote to test its operation.

2. Remotely Coding a Remote Control: This method is used when you have a pre-coded remote and are within range of the opener.

Step One: Take a pre-coded remote and press its button to duplicate.
Step Two: Use a pen to press the middle button through the coding hole on the new remote.
Step Three: The opener will flash and beep.
Step Four: Take the new remote. Press and hold the desired button for 3 seconds, then release. Press and hold again for 3 seconds, then release.
Step Five: The opener stops flashing and beeping. Press the button on the new remote to test.

Smart Phone Control (Syncro Only)

The Syncro opener can be controlled via a smartphone app linked to your home's WiFi network.

Before You Start: Download the ATA App, ensure limits are set, and confirm your home WiFi router is within range of the opener.
Warning: Operating the door via smartphone means you may not have a line of sight to the door. The door may operate unexpectedly, so ensure no one or nothing is in its path.
Step One: Remove the controls cover and press the "Mode" button repeatedly until the network LED lights up.
Step Two: Press and hold the "Open" button for 5 seconds. The LED will turn purple (Hotspot ON).
Step Three: Go to your phone settings, select the WiFi network (ATA000000), open the ATA App, and click "START."
Step Four: Set up a new Smart Hub in the app. When "Smart Hub connect" appears, ensure the WiFi network is (ATA000000).
Step Five: The network LED and light will flash. Press "STOP/SET." Follow the instructions in the app. The network LED will turn blue, then return the controls cover.

Maintenance Features

Changing a Battery (Remote Control)

Remote controls use a CR2032 battery.

Step One: Check the light status table to determine if the battery needs replacement (Solid = OK, Flashing = Replace, No light = Replace).
Step Two: Use a screwdriver to remove screws and open the remote.
Step Three: Use a non-metallic object to push out the old battery.
Warning: The battery is hazardous and must be kept out of reach of children. Swallowing or placing it inside any part of the body can cause severe or fatal injuries within 2 hours. Seek immediate medical attention if ingestion is suspected.

Troubleshooting

The main light acts as a service/warning indicator, flashing a specific number of times followed by a pause to indicate issues.

Normal operation (door fully open): No specific remedy, this is normal.
PE is preventing door from moving: Clear obstructions. Test the door. If the beam is faulty, enter Safety Beam Emergency Close by pressing and holding a pre-coded transmitter button until the door closes.
Wireless PE battery is low: Change the PE battery.
Maintenance is due: Contact a dealer to arrange service.
Standby battery is faulty: Contact customer support for assistance.
Door was obstructed: Clear obstructions and test door operation. If the door is damaged, contact a door professional.
Motor overloaded or stalled: Contact a dealer to arrange a door service.
Unit running on battery power (ATS-3 only): The main light flashes 3 times at the start of the cycle and 10 flashes at the end. Check the power supply.

Caring for Your Opener

Preventative servicing is crucial for the longevity and safe operation of your garage door and opener. Regular maintenance ensures the door functions within factory specifications, reduces the risk of failure and repair costs, and maintains your warranty. Refer to the Owners Opener Handbook for the service schedule. The installation manual also provides monthly testing procedures to ensure the garage door is fit for use. Online warranty details are available for reference.

Need a Service Call?

If the opener requires service, contact the dealer who installed it. Their contact details are typically found on a sticker on the back of your garage door. For general product assistance or inquiries, visit ata-aust.com.au or call 1300 133 944.