36 Maintenance (for qualified service personnel only)
© Travis Industries 4101110 100-01256_000
Troubleshooting Table
Problem: Possible Cause: Don't Call for Service
Until You:
Main Burners Will
Not Start
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No Propane in Tank
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Check Tank Level
Receiver Beeps
The power backup batteries are dead Replace the batteries (see page 33)
Thermostat Does
Not Work
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
Turn the ON/OFF switch to "ON"
Check thermostat
Stove Will Not
Distribute Heat
The stove is not getting electricity
The stove is not up to temperature
Check the breaker switch
Let the stove burn for at least 15 minutes
Flames Are Too
Blue
The stove has just been started
Improper air shutter adjustment
This is normal - see "Starting the Stove for
the First Time"
Adjust Air Shutter - contact your dealer
Flames Are Too
Short (Under 6")
The flame height may be turned too low
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
Comfort Control
Does not Work
The AA batteries may be dead Replace the AA batteries (see page 33)
Thin Layer of Soot
Covers the Glass
The media or coals are placed incorrectly
Improper air shutter adjustment
See "Media Installation"
Adjust Air Shutter - contact your dealer
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