Task flow: Check port.......................................................................................................................
90
Viewing port information...................................................................................................................
92
Correcting SFP use and designation................................................................................................
92
Enabling the port..............................................................................................................................
92
Confirming the cables are working...................................................................................................
93
Check fiber port.........................................................................................................................................
93
Task flow: Check fiber port...............................................................................................................
93
Viewing fiber port information...........................................................................................................
95
Enabling the port..............................................................................................................................
95
Confirming if cables are working......................................................................................................
95
Confirming fiber matches SFP/XFP type..........................................................................................
96
Returning the unit for repair..............................................................................................................
96
Replace a unit in the stack........................................................................................................................
96
Task flow: Replace a unit in the stack..............................................................................................
97
Removing a failed unit......................................................................................................................
99
Confirming AUR is enabled..............................................................................................................
99
Removing a MAC address from the AUR cache..............................................................................
99
Verifying the software version is correct on the new device.............................................................
100
Obtaining the correct software version.............................................................................................
100
Placing a new unit............................................................................................................................
101
Connecting stacking cables..............................................................................................................
101
Powering on the unit.........................................................................................................................
101
Returning the unit for repair..............................................................................................................
102
Chapter 9: Troubleshooting ADAC....................................................................................
103
ADAC clarifications...................................................................................................................................
103
Work flow: Troubleshooting ADAC............................................................................................................
103
IP phone is not detected...........................................................................................................................
104
Work flow: IP phone not detected....................................................................................................
104
Correct filtering.................................................................................................................................
105
Reload ADAC MAC in range table...................................................................................................
107
Reduce LLDP devices......................................................................................................................
108
Auto configuration is not applied...............................................................................................................
110
Task flow: Auto configuration is not applied.....................................................................................
110
Correct auto configuration................................................................................................................
111
Check status and number of devices...............................................................................................
113
Chapter 10: Troubleshooting authentication...................................................................
117
Work flow: Troubleshooting authentication...............................................................................................
117
Change RADIUS password.......................................................................................................................
118
Troubleshooting Fail Open VLAN Continuity Mode..................................................................................
118
Limitations........................................................................................................................................
119
EAP client authentication..........................................................................................................................
119
Work flow: EAP client is not authenticating......................................................................................
119
Restore RADIUS connection............................................................................................................
120
Enable EAP on the PC.....................................................................................................................
123
Apply the method......................................................................................................................................
124
Task flow: Apply the method............................................................................................................
124
Configuring the RADIUS server.......................................................................................................
125
Troubleshooting Avaya ERS 4000 Series April 2014 7
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