Basic Troubleshooting
Issue 1 July 2001
9-3
Echo, noise or static when
using a headset; handset
operation works properly
Check the headset connection.
If the connection is secure, verify that you
are using an approved headset, base unit
and/or adapter, as described in the list of
approved Avaya Communication
compatible Headsets in Chapter 8 of this
guide.
Phone does not ring If you have a 4612 or 4624 IP Telephone,
use the Menu to access the
RngOf
(Ringer Off) feature; if a carat (downward
triangle) appears above that feature, your
phone is set to
not
ring. To correct, press
the softkey below
RngOf
; when the carat
does not display, your ringer is active.
If "Ringer Off" is programmed on a
Line/Feature button, that button's indicator
light will appear as steady green;
reactivate the ringer by pressing that
Line/Feature button again.
Set your ringer volume to a higher level
using the Up/Down Volume keys.
From another phone, place a call to your
extension to test the above suggested
solutions.
Speakerphone does not
operate
Ask your System Administrator if your
Speakerphone has been disabled.
A feature does not work as
indicated in the User Guide
Verify the procedure and retry. For certain
features, you must lift the handset first or
place the phone off-hook.
See your Telephone System Administrator
if the above action does not produce the
desired result; your telephone system may
have been specially programmed for
certain features applicable only to your
installation.
All other IP Phone problems Contact your Telephone System
Administrator.
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