ANSWER A CALL
Incoming calls will ring and a green light will
flash beside the line appearance.
You may answer a call one of the following ways:
• Lift the handset and begin speaking.
• Press the Speaker button and begin
speaking hands free.
• Press the line key where the call is ringing.
• Press the [Answer] soft key.
MAKE A CALL
You may place a call one of the following ways:
• Lift the handset and begin dialing.
• Simply begin dialing without lifting the
handset to activate the speakerphone.
• Press the Speaker button and begin dialing.
INTERNAL DIALING
(within the office)
Dial the 4-digit extension number
EXTERNAL DIALING (outside the office)
Local within your area (All of CT)
9 + Area Code + 7 Digits
Long Distance (Outside CT)
9 + 1 + Area Code + 7 Digits
Toll Free
(800, 888, 887, 886, 885 area codes)
9 + 1 + 800 + 7 Digits
International
9 + 011 + Country Code + City Code + number
VOICEMAIL
FIRST TIME ACCESS: FOLLOW SETUP PROMPTS
DEFAULT MAILBOX PASSWORD = 2016
ACCESS FROM YOUR OWN OFFICE EXTENSION
Press the Message button (looks like
an envelope).
ACCESS FROM OTHER THAN YOUR EXTENSION
1. Dial the Access Number: 860-713-MAIL
(860-713-6245) from outside the office, or
MAIL (6245) from any other office extension.
2. When the system answers, press
# followed
by your 11-digit extension: (ie: 18607136xxx)
3. Enter your password.
VOICEMAIL QUICK TIPS
FUNCTION KEY
Play new messages 1 - 1
Delete message 7
Save message 9
Skip to next message #
Help 0
Cancel *
Bypass a colleague’s greeting #
AVAYA 9611G
IP TELEPHONE
QUICK REFERENCE GUIDE
T
ECHNICAL SYSTEMS DIVISION
DCP.HELPDESK@CT.GOV
EXTENSION 6340
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