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Avaya 9620 User Manual

Avaya 9620
204 pages
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IP Telephony
Contact Centers
Mobility
Services
Bedienungsanleitung
Operating instructions
Manual de manejo
Notice d’utilisation
Istruzioni d’uso
Gebruiksaanwijzing
Avaya IP Deskphones
9620/9620L, 9630, 9640, 9650/
9650C connected to Integral Enterprise
User Manual
Version 1.1 - 022010
from Software T.15xSp3.bin

Table of Contents

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Avaya 9620 Specifications

General IconGeneral
USB 2.0 ports quantity1
Expansion module supportYes
Ethernet LAN (RJ-45) ports0
Display diagonal3.45 \
Phonebook capacity250 entries
Product typeIP Phone
Product colorGray
Compliance industry standardsIEEE 802.3, 802.3u, 802.3af
Keypad number of keys12

Summary

Familiarizing Yourself with Your Telephone

Important Information

Details on system compatibility, conformity, license terms, and disposal.

Your Avaya IP Telephone at a Glance

Visual guide to the phone's physical layout, components, and ports.

All the Keys at a Glance

Comprehensive explanation of the function and usage of all keys.

Getting to Know Your Telephone

The Display Helps You

How the telephone display provides information and guides user operation.

Basic Rules of Operation

Core procedures for navigating menus, selecting functions, and canceling actions.

... Telephoning Made Easy

Tips for configuring settings to simplify telephone use and calls.

Initial Operation of Your Telephone

Steps for connecting the telephone, finding a gatekeeper, and logging in.

Telephoning as Usual

Making a Call

Instructions for initiating internal, external, and system calls.

Answering Calls

Procedures for receiving and managing incoming calls, including pick-up and hold.

Making Calls Without the Handset

How to use speakerphone and handsfree modes for calls.

Making Several Connections

Managing multiple calls, conferences, and call forwarding.

Diverting Calls

Setting up and managing call redirection rules for various conditions.

Answering Calls Elsewhere (Follow-me)*

Configuring calls to be answered on a different telephone using specific codes.

Making Calls with Ease

Editing the Call Log

Managing call history, viewing details, and transferring numbers.

Function List

Customizing programmable keys for quick access to functions.

Using the Phone Book

Managing contacts, adding, dialing, editing, and saving entries.

Requesting Messages

Accessing and managing voicemail and text messages.

Viewing Charges

Monitoring call costs and displaying charges in units or currency.

Set Reminders (Appointments)

Setting up and managing calendar appointments with alerts and call numbers.

Locking the Telephone

Securing the telephone against unauthorized use with a PIN.

Telephoning with Partners*

Setting Up Partner Names

Assigning names to contacts for easier identification in partner groups.

Information About Partners on the Display

Understanding status indicators for partners displayed on the phone.

Calling a Partner

Initiating calls to designated partners using function keys.

Answering a Call for a Partner

Receiving and responding to calls designated for a partner.

Partner Diversion

Redirecting calls to or from designated partners.

Filtering

Managing call routing through reception desks for executive lines.

Customizing Your Telephone

Do Not Disturb

Silencing ringing tones and signal tones for periods of quiet.

Assigning Functions/Numbers to Keys

Customizing keys for quick access to functions or phone numbers.

Setting Up Macro Functions

Creating single-key execution for multi-step operations like call diversion.

Private User Mobility*

Logging into any telephone in the system using personal credentials.

Saving Personal Data

Backing up telephone settings and phone book data to a central server.

Setting Up VIP Functions*

Configuring special call handling and announcements for important contacts.

Audio, Contrast and Language Settings

Adjusting sound levels, display brightness, contrast, and language.

Viewing/Changing IP Settings

Configuring network parameters like gatekeeper lists and IP addresses.

Recognition of Partial Numbers

Setting up number-name matching for incoming calls for better caller ID.

Add-on Equipment*

Button Module*

Information and configuration for the Avaya IP Deskphone Button Module accessory.

Headset

Instructions for using and operating corded and cordless headsets.

Setting the CTI Application

Configuring computer telephony integration (CTI) applications with the telephone.

Consulting the Manual as Required

Function Keys

An alphabetical reference of programmable function key names and their meanings.

Information in the Idle Display

Explanations of various status messages that appear on the telephone's idle display.

Ringing and Handset Tones

Details on different call tones and melodies.

Menu Overview

A structured guide to the telephone's menu system hierarchy and options.

Troubleshooting

Solutions for common issues and error messages.

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