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Avaya 9621G User Manual

Avaya 9621G
113 pages
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Using Avaya 9621G/9641G/9641GS IP
Deskphones SIP
Release 7.1.7
Issue 1
October 2019

Table of Contents

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Avaya 9621G Specifications

General IconGeneral
Power over EthernetYes (802.3af)
BluetoothNo
Wi-FiNo
Line Keys6
ProtocolsSIP, H.323
Display4.3-inch color display
Ethernet Ports2 (10/100/1000 Mbps)
CodecsG.711, G.729, G.722

Summary

Chapter 1: Introduction to 9621G and 9641G/9641GS SIP Deskphones

Physical layout

Describes the physical components and buttons of the deskphone.

Connection jacks

Illustrates and describes the ports on the back panel of the deskphone.

Scrolling and navigation

Explains how to navigate through menus and lists on the deskphone screen.

Home screen icons

Icons used on the Home screen for settings and shortcuts.

Contact and call history icons

Icons representing contact types and call history status.

Feature-related icons

Icons indicating the status or activation of various phone features.

Presence icons

Icons displaying the availability status of contacts.

Call-related icons

Icons indicating call states, volume, and headset status.

Adjustable stand and display screen

Details how to adjust the deskphone's display screen for optimal viewing.

Using the on-screen keyboard

Guides on using the virtual keyboard for text entry on the deskphone.

Cleaning the screen

Provides instructions for safely cleaning the touch-sensitive display screen.

Chapter 2: Getting started

Logging in to your phone

Procedure for authenticating and accessing the deskphone features.

Locking and unlocking your phone

Explains how to secure the deskphone to prevent unauthorized use.

Logging out of your deskphone

Steps to properly sign out of the deskphone session.

Chapter 3: The Home Screen

Options & Settings

Access main configuration menus for call, screen, language, and advanced settings.

Priority Call

Allows making calls with precedence, ensuring higher priority.

My Presence

Enables manual management of the user's availability status.

Bluetooth Setup

Guides on scanning, connecting, and configuring Bluetooth devices.

Network Information

Provides summaries of network settings for troubleshooting.

Chapter 4: Handling incoming calls

Answering a call

Procedures for answering incoming calls, manually or automatically.

Answering an incoming precedence call

How to handle calls with higher priority levels.

Answering a call on a bridged line

Steps to answer calls appearing on another user's line.

Picking up a call to another extension

Instructions for answering calls ringing on different extensions.

Chapter 5: Making a call

Making an emergency call

Procedure for initiating emergency calls from the deskphone.

Redialing a number

How to redial the last number or select from recent calls.

Speed dialing a person

Using assigned keys or buttons for quick dialing of contacts.

Calling a person from the Contacts list

Steps to find and call contacts stored in the phone's directory.

Chapter 6: Initiating a group page

Initiating a group page

How to make a one-way audio announcement to a group of users.

Chapter 7: Standard call related features

Muting a call

How to disable your microphone during an active call.

Putting a call on hold

Procedure to temporarily suspend an active call.

Making an attended transfer

How to transfer a call after speaking with the recipient.

Using the conference feature

Guides on setting up and managing multi-party conference calls.

Chapter 8: Using bridged call appearances

Answering a call on a bridged line

How to answer calls that appear on another user's line.

Joining a call on a bridged line

Instructions to participate in an existing call on another line.

Making an outgoing call on a bridged line

How to initiate a call using another user's line appearance.

Excluding others from bridging on to your call

Feature to prevent others from joining your active call.

Chapter 9: Using the contacts feature

Searching for a contact

How to find existing contacts in the phone's directory.

Viewing contact details

Accessing and viewing detailed information for a specific contact.

Adding a new contact

Procedure for creating and saving new contact entries.

Deleting a contact

Steps to remove unwanted contacts from the directory.

Chapter 10: Instant Messaging

Enabling IM

Steps to activate or deactivate the Instant Messaging feature.

Initiating an IM session from your contacts list

How to start an instant message conversation with a contact.

Replying to an IM

Procedure for responding to incoming instant messages.

Using the IM history

Accessing and managing past instant message conversations.

Chapter 11: Presence

Viewing contact presence status

How to check the availability status of contacts.

Changing the presence status

Manually setting your own availability status (e.g., Available, Busy).

Enabling SAC when DND is active

Configuring call forwarding when Do Not Disturb is enabled.

Enabling Away Timer

Setting an automatic timer to change presence status to Away.

Chapter 12: Configuring Hearing Aid Compatibility

Configuring Hearing Aid Compatibility

Adjusting settings to optimize performance with hearing aids.

Chapter 13: About Hotline

About Hotline

Using a pre-configured feature to dial a specific number.

Chapter 14: Call History

Viewing the call history

Accessing lists of recent incoming, outgoing, and missed calls.

Viewing call history details

Examining specific details for individual call log entries.

Adding an entry from the call history to your contacts list

Saving call log entries as new contacts.

Clearing all call history entries

Procedure to delete all entries from the call history log.

Chapter 15: Using the Calendar

Calendar appointment reminders

How phone displays pop-up reminders for calendar appointments.

Reviewing your appointments

Accessing and viewing calendar appointments on the phone.

Chapter 16: Managing features

Hunt Group Busy

Opting in or out of calls for specific hunt groups.

Activating EC500 for simultaneous ringing

Setting up deskphone and mobile to ring concurrently.

Activating the LNCC feature

Limiting the number of concurrent incoming calls to avoid disturbance.

Busy Indicator

Monitoring the status of other users and making quick calls.

Call Transfer to a monitored user

Transferring active calls to users monitored via Busy Indicator.

Chapter 17: Team Button

Answering an active call on a monitored extension

How to answer calls ringing on a monitored phone.

Speed dialing to a monitored extension

Making quick calls to monitored phones.

Transferring a call to a monitored phone

Transferring active calls to a monitored deskphone.

Assigning ring tone to a monitored station

Setting custom ring tones for monitored phones.

Chapter 18: Limited access during failover

Limited access during failover

Explains phone behavior and limitations during server failover.

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