Avaya 9621G - Call Transfer to a monitored user

3. Do one of the following:
• Scroll to the required Busy Indicator line, and press Call.
• Press the required Busy Indicator line key.
4. When the monitored user answers the call, press Join.
Call Transfer to a monitored user
Ongoing calls can be transferred to a user on the Busy Indicator line. This transfer is managed
similarly to Call Transfer to a phone extension.
You can transfer a call immediately (blind transfer) or after making a consultative call to the
monitored user (attended transfer).
Making a blind transfer to a monitored user
About this task
Use this procedure to transfer immediately an active call to a monitored user.
Procedure
1. During an active call, press Transfer.
2. Do one of the following:
• Press the Busy Indicator line key corresponding to the user you want to transfer the call
to.
• Press the Phone key, scroll to the required Busy Indicator line, and press Select.
The phone displays the Transfer now or talk with [BI extension number]?
window.
3. Press Now.
Your call is transferred to the monitored line.
Making an attended transfer to a monitored user
About this task
Use this procedure to transfer an active call to a monitored user by talking to this user first.
Procedure
1. During an active call, press Transfer.
2. Do one of the following:
• Press the Busy Indicator line key corresponding to the user you want to transfer the call
to.
• Press the Phone key, scroll to the required Busy Indicator line, and press Select.
Busy Indicator
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP 95
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