Chapter 4: Handling incoming calls
Answering a call
About this task
When you receive an incoming call, the phone selects the incoming call automatically. However, if
you are already on a call or if you receive more than one incoming call at a time, you might need
to select the call you want to answer manually.
The phone displays an incoming call as a green line with a ringing bell icon. To answer the call,
tap the call appearance line.
Note:
The procedure for answering a call might vary depending on how the administrator has
configured your phone.
If you do not have the Go to Phone Screen on Ringing option enabled and if the phone does not
display the Phone screen, incoming calls display on the top line of the screen. You can tap the line
to answer the call.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset to answer using handset or touch the ringing call
appearance line, or tap Answer softkey to answer the call using the speakerphone, or press
Headset to answer using the headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and
tap Answer. The phone automatically answers the incoming call and puts the previous call on
hold.
• If you have paired a Bluetooth headset for use with the 9641G or 9641GS phone, press the
Answer button on the Bluetooth headset to answer an incoming call.
Note:
To automatically display the Phone screen when you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP 47
Comments on this document? infodev@avaya.com
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