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Avaya 9640 User Manual

Avaya 9640
72 pages
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Avaya one-X
®
Deskphone H.323 for 9640
and 9640G IP Deskphone User Guide
3.2
16-601503
8.0
January 2013

Table of Contents

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Avaya 9640 Specifications

General IconGeneral
Headphone outputs2
USB 2.0 ports quantity1
Expansion module supportYes
Ethernet LAN (RJ-45) ports0
Display diagonal3.8 \
Lines quantity6 lines
Product typeIP Phone
Product colorGray
Compliance industry standardsIEEE 802.3, 802.3u, 802.3af

Summary

Introduction to the 9640/9640G Deskphone

Overview

Provides a general overview of the deskphone's features and capabilities.

Navigation tips

Explains how to navigate through the phone's menus and options using buttons and arrows.

About icons

Defines the meaning of various icons used on the deskphone display for calls and status.

Telephone stand

Details how to adjust and use the deskphone's adjustable display stand.

Avaya Menu

Options & Settings

Customize call settings, button labels, display, sound options, and advanced features.

Browser

Access the deskphone's built-in Web browser for additional applications.

About Features

Accessing the Features menu

Learn how to access and navigate the deskphone's features menu.

Calling a person from the directory

Instructions on how to find and call contacts using the phone's directory.

Configuring simultaneous ringing for multiple phones using EC500

Set up simultaneous ringing for your deskphone and mobile phone.

Answering a call

Answering an incoming call

Details the different methods for answering incoming calls on the deskphone.

Making a call

Making an emergency call

Procedure for placing an emergency call using the dedicated softkey.

Dialing Methods

Covers various ways to dial, including voice, edit dialing, contacts, and call log.

Muting a call

Muting the microphone

How to mute your microphone during a call so the other party cannot hear you.

Putting a call on hold

Placing and retrieving calls on hold

Instructions for putting an active call on hold and retrieving it later.

Transferring a call

Performing call transfers

Step-by-step guide to transferring a call to another number or contact.

About forwarding calls

Send All Calls

Configure incoming calls to be forwarded to a predefined number, typically voicemail.

Forwarding calls

Set up call forwarding to another number or turn off existing call forwarding.

Using the conference feature

Setting up a conference call

Guide on how to initiate and add participants to a conference call.

Managing conference calls

Covers putting calls on hold, muting, and dropping participants from conferences.

Using bridged call appearances

Answering a call on a bridged line

How to answer a call that appears on another user's line.

Joining a call on a bridged line

Procedure to join an existing call that is active on a bridged line.

Making an outgoing call on a bridged line

How to place an outgoing call using another user's bridged line.

Using the contacts feature

Searching for a contact

Methods to find contacts by typing names or using dialpad shortcuts.

Adding a new contact

Step-by-step guide to adding new contact entries with names and numbers.

Editing a contact

How to modify existing contact information, including names and numbers.

Deleting a contact

Procedure for removing contacts from the phone's contact list.

Using USB Flash Drives with your phone

Adding contacts from an external file

Import contacts from a USB drive into the phone's contact list.

Overwriting contacts list with an external file

Replace the entire phone contacts list with data from a USB flash drive.

Copying your contacts list to a USB flash drive

Back up your phone's contact list to a USB device for data protection.

Using pictures from your USB device as a screensaver

Configure images from a USB drive to be displayed as the phone's screensaver.

Call Log

Viewing the call log

Access and review the history of missed, answered, and outgoing calls.

Adding an entry from the call log to your contacts list

Save a number from the call log directly into your contacts.

Clearing all entries from the call log

Procedure to delete all call history entries from the log.

Turning off call logging

Configure whether call logging is enabled or disabled for your calls.

Receiving your messages

Logging into your voice mail

Steps to access and check your voice messages using the Message button.

About Logging In and Logging Out

Logging in to your deskphone extension

Procedure to log in to your deskphone using your extension and password.

Logging in as a guest user

How to log in as a guest to use another phone with your settings.

Logging out of your deskphone extension

Steps to log out of your current deskphone extension and its settings.

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