Avaya 9621G - Putting a call on hold

Depending on the Mute Alerting setting you choose, the Phone screen provides the following
feedback actions and options:
• Audible — If you put a call on mute and start speaking, after 15 seconds, the phone produces
a beep to notify you that you have muted your phone.
• Visual — If you put a call on mute and start speaking, after 15 seconds, the phones displays
a message that reads “Phone is on mute” on the phone status line.
• Both — Combines the actions and options of both audible and visual alerting.
When you put a call on mute, the phone displays the status of your Mute Alert settings in one of
the call appearance lines. If you have enabled Mute Alert, the phone displays “Mute Alert on.” If
you have disabled Mute Alert, the phone displays “Mute Alert off.”
Procedure
1. To turn the Mute Alert feature off, touch the Mute Alert on line.
2. To turn the Mute Alert feature on, touch the Mute Alert off line.
Putting a call on hold
Procedure
1. If you are not active on the line you want to put on hold, tap that line.
2. Tap Hold.
Note:
The phone might display a hold timer when you put a call on hold.
3. Tap Resume, OK button, or the call appearance of the held call to retrieve the call. Your
system administrator might have administered the Hold Recall feature, which alerts you
visually and with a priority ring to remind you of a held call after a certain period of time.
Making an unattended transfer
About this task
An unattended transfer is when you transfer an active call without establishing a call with the call-
transfer recipient.
Procedure
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination screen.
Standard call related features
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP 58
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