What to do if Avaya Telephone freezes at 'Press * to program'?
If the display freezes at the prompt 'Press * to program' during Craft procedure access on your Avaya Telephone, unplug the deskphone, then plug it in again to reset. Craft access has failed; deskphone cannot operate.
Why does my Avaya Telephone stop working in the middle of a call?
If your Avaya Telephone stops working during a call, check the connections between the deskphone, the power supply, and the power jack. Also, loss of path to the call server or the other party’s deskphone, DHCP Lease expired, or DHCP server not available when deskphone attempts to renegotiate DHCP lease.
Why my Avaya Telephone was working but now it does not?
If your Avaya Telephone was working but now it doesn't, check the connections between the deskphone, the power supply, and the power jack to ensure there is no loss of power. If power is fine but there's no dial tone or the call appearances/feature buttons don't work, check LAN continuity from the call server to the deskphone and back. Verify that administration settings for LAN equipment between the call server and the deskphone haven't changed, and that no one has altered the deskphone settings locally.
How to resolve address conflict on Avaya Telephone?
If your Avaya Telephone has detected an IP Address conflict, verify the administration settings to identify any duplicate IP addresses.
Why is TIMEFORMAT setting ignored on Avaya Telephone?
If the setting being ignored is the TIMEFORMAT setting on your Avaya Telephone, reboot the phone if the time disappears. The time format was changed using the Avaya Menu Options & Settings.
What to do if message light blinks but Avaya Telephone never registers?
The deskphone must be returned to Avaya for repair, because this is a hardware fault.
Why does Avaya Telephone volume fluctuate?
If you hear fluctuations in the volume level on your Avaya Telephone, especially with the speaker on, at the beginning of a call, or when the audio changes abruptly, try different on/off settings for the AGCHAND, AGCHEAD, and AGCSPKR parameters. The user has changed the Automatic Gain Control (AGC) or environmental acoustics are not consistent with the current audio settings.
Why are some settings ignored on Avaya Telephone?
If some settings in the settings file are being ignored on your Avaya Telephone, verify that customized settings are correctly spelled and formatted. Improper settings file administration.
Why is an application not available on my Avaya Telephone?
If an application or option is not available on your Avaya Telephone, and assuming the user is meant to have that application, verify the 46xxsettings script file is properly specified for your system, including case if your file server is UNIX or LINUX, and extension. Then, verify all the relevant parameters.
How to resolve subnet conflict on Avaya Telephone?
If your Avaya Telephone has a subnet conflict, administer an IP Address on the deskphone using static address or or administer network equipment to administer the deskphone appropriately, because the deskphone is not on the same VLAN subnet as the router.
General| Category | IP Phone |
|---|---|
| Ethernet Ports | 1 |
| Power over Ethernet | Yes |
| Headset Port | Yes |
| Speakerphone | Yes |
| Lines | 2 |
| Display | Monochrome |
| Power Source | Power over Ethernet |
| Supported Protocols | SIP |
Details the display, keys, buttons, and features of the Avaya 9601 deskphone.
Explains the meaning of icons indicating call status, navigation choices, and contact presence.
Guides on customizing call settings, personalizing buttons, and managing phone preferences.
How to assign speed dial numbers to contacts for quick access, up to ten contacts.
Information on accessing Web applications and using the WML browser on the deskphone.
Procedures for answering incoming calls, including managing multiple calls and putting calls on hold.
Steps for making emergency calls and standard calls via contacts, history, or direct dialing.
Details on enabling and disabling call forwarding and Send All Calls features for call routing.
Instructions on setting up and managing conference calls, including adding participants.
Guides on searching, adding, and managing contacts, and reviewing call history logs.
How to view the availability status of contacts using the Track Presence feature.
How to access the Features menu, system numbers, and view feature tables.
Information on reduced functionality and available features during telephone system failover.
Steps for logging into the deskphone extension and securing it by locking the telephone.
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