Why the audio quality is poor on Avaya Telephone?
If your Avaya Telephone's audio quality is poor, try a different Call Quality setting under the Audio Parameters section. Check whether packet loss, or jitter delay is causing this problem, by eliminating or minimizing both. Verify which trunk is causing the echo, and check the trunk’s Trunk Termination parameter on the call server.
How to resolve address conflict on Avaya Telephone?
If your Avaya Telephone has detected an IP Address conflict, verify the administration settings to identify any duplicate IP addresses.
Why my Avaya Telephone was working but now it does not?
If your Avaya Telephone was working but now it doesn't, check the connections between the deskphone, the power supply, and the power jack to ensure there is no loss of power. If power is fine but there's no dial tone or the call appearances/feature buttons don't work, check LAN continuity from the call server to the deskphone and back. Verify that administration settings for LAN equipment between the call server and the deskphone haven't changed, and that no one has altered the deskphone settings locally.
Why does my Avaya Telephone stop working in the middle of a call?
If your Avaya Telephone stops working during a call, check the connections between the deskphone, the power supply, and the power jack. Also, loss of path to the call server or the other party’s deskphone, DHCP Lease expired, or DHCP server not available when deskphone attempts to renegotiate DHCP lease.
General| Category | IP Phone |
|---|---|
| Ethernet Ports | 1 |
| Power over Ethernet | Yes |
| Headset Port | Yes |
| Speakerphone | Yes |
| Lines | 2 |
| Display | Monochrome |
| Power Source | Power over Ethernet |
| Supported Protocols | SIP |
Details the display, keys, buttons, and features of the Avaya 9601 deskphone.
Explains the meaning of icons indicating call status, navigation choices, and contact presence.
Guides on customizing call settings, personalizing buttons, and managing phone preferences.
How to assign speed dial numbers to contacts for quick access, up to ten contacts.
Information on accessing Web applications and using the WML browser on the deskphone.
Procedures for answering incoming calls, including managing multiple calls and putting calls on hold.
Steps for making emergency calls and standard calls via contacts, history, or direct dialing.
Details on enabling and disabling call forwarding and Send All Calls features for call routing.
Instructions on setting up and managing conference calls, including adding participants.
Guides on searching, adding, and managing contacts, and reviewing call history logs.
How to view the availability status of contacts using the Track Presence feature.
How to access the Features menu, system numbers, and view feature tables.
Information on reduced functionality and available features during telephone system failover.
Steps for logging into the deskphone extension and securing it by locking the telephone.
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