Why is an application not available on my Avaya Telephone?
If an application or option is not available on your Avaya Telephone, and assuming the user is meant to have that application, verify the 46xxsettings script file is properly specified for your system, including case if your file server is UNIX or LINUX, and extension. Then, verify all the relevant parameters.
What to do if Avaya Telephone freezes at 'Press * to program'?
If the display freezes at the prompt 'Press * to program' during Craft procedure access on your Avaya Telephone, unplug the deskphone, then plug it in again to reset. Craft access has failed; deskphone cannot operate.
How to resolve subnet conflict on Avaya Telephone?
If your Avaya Telephone has a subnet conflict, administer an IP Address on the deskphone using static address or or administer network equipment to administer the deskphone appropriately, because the deskphone is not on the same VLAN subnet as the router.
What does 'SCEP: Failed' mean on Avaya Telephone?
If your Avaya Telephone displays 'SCEP: Failed', no action is required. Although the SCEP server connection is terminated, startup continues.
How to fix multiple call appearances on Avaya Telephone?
If you're experiencing multiple call appearances on an incoming call on your Avaya Telephone, set the Bridged Calls field to "none" on the off-pbx-telephone station-mapping form. Provisioning problem.
What to do if message light blinks but Avaya Telephone never registers?
The deskphone must be returned to Avaya for repair, because this is a hardware fault.
What to do if Avaya Telephone has sudden silences or garbled speech?
If you experience sudden silences, gaps in speech, or static/garbled speech on your Avaya Telephone, it could be due to jitter, delay, or dropped packets. You can have the user provide diagnostic data by invoking the Network Information feature under the A (Avaya) button on the deskphone. One or more Quality of Service (QoS) features should be implemented in the network. It may also be due to improper non-Category 5 wiring, replace non-Category 5 wiring with Category 5 wiring.
Why the audio quality is poor on Avaya Telephone?
If your Avaya Telephone's audio quality is poor, try a different Call Quality setting under the Audio Parameters section. Check whether packet loss, or jitter delay is causing this problem, by eliminating or minimizing both. Verify which trunk is causing the echo, and check the trunk’s Trunk Termination parameter on the call server.
How to resolve address conflict on Avaya Telephone?
If your Avaya Telephone has detected an IP Address conflict, verify the administration settings to identify any duplicate IP addresses.
Why my Avaya Telephone was working but now it does not?
If your Avaya Telephone was working but now it doesn't, check the connections between the deskphone, the power supply, and the power jack to ensure there is no loss of power. If power is fine but there's no dial tone or the call appearances/feature buttons don't work, check LAN continuity from the call server to the deskphone and back. Verify that administration settings for LAN equipment between the call server and the deskphone haven't changed, and that no one has altered the deskphone settings locally.
General| Category | IP Phone |
|---|---|
| Ethernet Ports | 1 |
| Power over Ethernet | Yes |
| Headset Port | Yes |
| Speakerphone | Yes |
| Lines | 2 |
| Display | Monochrome |
| Power Source | Power over Ethernet |
| Supported Protocols | SIP |
Details the display, keys, buttons, and features of the Avaya 9601 deskphone.
Explains the meaning of icons indicating call status, navigation choices, and contact presence.
Guides on customizing call settings, personalizing buttons, and managing phone preferences.
How to assign speed dial numbers to contacts for quick access, up to ten contacts.
Information on accessing Web applications and using the WML browser on the deskphone.
Procedures for answering incoming calls, including managing multiple calls and putting calls on hold.
Steps for making emergency calls and standard calls via contacts, history, or direct dialing.
Details on enabling and disabling call forwarding and Send All Calls features for call routing.
Instructions on setting up and managing conference calls, including adding participants.
Guides on searching, adding, and managing contacts, and reviewing call history logs.
How to view the availability status of contacts using the Track Presence feature.
How to access the Features menu, system numbers, and view feature tables.
Information on reduced functionality and available features during telephone system failover.
Steps for logging into the deskphone extension and securing it by locking the telephone.
To Next Page
