2. If necessary, scroll down to Priority Call, and press OK, or just press the corresponding
line button.If necessary, scroll down to Priority Call, and touch OK.
3. Enter the extension you want to call.
4. Press Enter or OK to immediately start dialing the priority call to the extension where the
call appearance will show the incoming call as a priority call.Touch OK to immediately start
dialing the priority call to the extension where the call appearance will show the incoming
call as a priority call.
Tracing a malicious call
About this task
Use this feature to trace a malicious call. Activating Malicious Call Tracing (MCT Act) alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious calls
and there is an attendant or controlling user to oversee the trace.
Procedure
1. During an active call, access the Features menu.
2. If necessary, scroll down to MCT and touch the corresponding line to start the trace.
An alerting tone or flashing LED signifies the trace is active. Hanging up deactivates MCT.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature,
you must understand and comply with these laws.
Busy Indicator
With the Busy Indicator (BI) feature, you can do the following:
• View the status of other users in the network
• Make quick calls to the monitored users
• Transfer calls by pressing the Busy Indicator line key
• Make conference calls with BI users
The icon next to the Busy Indicator line key displays the current status of the monitored user (idle
or busy).
The user status is also reflected by the indication of LEDs integrated into the corresponding line
keys.
Tracing a malicious call
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP 93
Comments on this document? infodev@avaya.com
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