Release 7.1.7
Issue 1
October 2019
©
2019, Avaya Inc.
All Rights Reserved.
Avaya 9621G/9641G/9641GS IP
Deskphones SIP Quick Reference
Icons
General
Icon Description
Incoming call alert
Active call
Call on hold
Call forwarding
Call on mute
Active EC500 feature
Indicates that the call is using a wideband
codec for excellent voice quality.
Indicates a low network performance or
presence of local network issues that
might result in lower call quality.
Indicates that the user enabled the LNCC
feature.
Indicates that Bluetooth
®
is enabled, but
no device is currently connected.
Indicates that the phone is paired with
and able to communicate with a
Bluetooth
®
enabled headset.
Call history
Icon
Description
Missed call
Incoming call that you answered
Outgoing call
Presence
Icon Description
User is available and can communicate.
User is on a call.
User is busy.
User is away from the deskphone.
User does not want to communicate.
Out of Office: User is out from the office.
Offline: User wants to appear invisible.
The presence status of the user is
unknown or the deskphone is not
registered.
MLPP icons
Icon
Name Description
Priority Priority icon for a
priority call.
Immediate Immediate icon
for a priority call
with a higher
precedence
value than
Priority.
Flash Flash icon for a
priority call with a
higher
precedence
value than
Immediate.
Table continues…
Icon Name Description
Flash Override Flash override
icon for a priority
call with highest
precedence.
Conference
Icon Description
Active conference
Conference on hold
Answering and calling
Handling calls and conferences using
Multiple Device Access
Ensure that the system administrator has activated the
Multiple Device Access feature (MDA) for your extension.
1. Initiate a call from your phone.
2. To transfer the call to another phone, tap Bridge on
that phone.
The bridged call appears on the second MDA phone.
The Limited Service icon might appear briefly if your
MDA phone joining the call has a different signaling
mode address family. This will disappear automatically
after the MDA phone joining the call switches and
starts using the existing calls signaling mode address
family.
Making a call with precedence
Use this procedure to make call with precedence level by
manually dialing the extension number or selecting the
desired extension from Favorites, History, or Contacts.
The call precedence level are categorized under the
following options:
• FO: Flash Override
• FL: Flash
• IM: Immediate
• PR: Priority
• Routine: Default value with lowest precedence.
Ensure that your extension is configured with the required
level of precedence and your administrator has enabled
the Multiple Level Precedence and Preemption feature.
Do one of the following:
1
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