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Avaya 9400 series User Manual

Avaya 9400 series
56 pages
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Avaya 9400 Series Digital Deskphone User
Guide for Avaya Aura
®
Communication
Manager
16-603535
Issue 1
August 2011

Table of Contents

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Avaya 9400 series Specifications

General IconGeneral
CategoryTelephone
SpeakerphoneYes
Headset PortYes
Series9400
Power over EthernetYes
FeaturesCall Log
Button TypeProgrammable
Lines4
PowerPoE
Models9408 Digital Deskphone

Summary

Introduction to the Avaya 9400 Series Digital Deskphones

Overview of phone buttons and features

Provides a detailed explanation of the physical buttons and their functions on the Avaya 9400 Series deskphones.

Description of LEDs

Explains the meaning of the different LED indicators on Avaya deskphone buttons and their status.

Description of icons in the telephone display

Details the various icons displayed on the Avaya deskphone screen and their corresponding meanings.

Navigation tips

Offers guidance on how to navigate through menus and options using the telephone's buttons and display.

Making calls

Making a call

Step-by-step instructions for initiating a new phone call using the deskphone.

Redialing a number

Procedure for redialing the last dialed telephone number using a softkey.

Calling a person from the contacts list

Guide on how to select and call contacts stored in the phone's contact list.

Calling a person from the call history

Instructions for making a call to a number found within the call history log.

Handling calls

Answering a call

Explains how to answer incoming calls using different methods like handset, speaker, or headset.

Sending an incoming call directly to voicemail

Procedure to redirect an incoming call straight to voicemail using a softkey.

Muting a call

Details on how to mute the microphone during an active call and unmute it.

Putting a call on hold

Instructions for placing an active call on hold and resuming it.

Transferring a call

Step-by-step guide for transferring an active call to another number or extension.

Using the conference feature

Making a conference call

Procedure for initiating a multi-party conference call.

Adding a person on hold to a conference call

Guide on how to add a call that is on hold into an existing conference call.

Putting a conference call on hold

Instructions for placing an ongoing conference call on hold.

Dropping the last participant from a conference call

Method to remove the last participant from an active conference call.

Getting your messages

Logging into your voicemail

Steps to access and log into the voicemail system using the Message button.

Using bridged call appearances

Answering a call on a bridged call appearance

How to answer calls that appear on another user's bridged line.

Joining a call on a bridged call appearance

Procedure to join an ongoing call from a bridged call appearance.

Making an outgoing call on a bridged call appearance

Guide on initiating an outbound call using a bridged call appearance.

Using the contacts feature

Viewing contact details

Instructions for accessing and viewing stored contact information.

Adding a new contact

Step-by-step process for creating and saving a new contact entry.

Editing a contact

Guide on how to modify existing contact details.

Deleting a contact

Procedure for removing a contact entry from the phone's list.

Adding an entry from the call history to your contacts list

How to save a number from call history directly into the contacts list.

Using the call history feature

Viewing the call history

Instructions for accessing and browsing the call history logs.

Viewing call history details

How to view detailed information for specific calls within the history.

Adding an entry from the call history to your contacts list

Procedure to save a number from call history into the contacts list.

Removing an entry from the call history

Steps to delete individual entries from the call history.

Clearing all entries from a call history list

Guide on how to erase all entries from a specific call history list.

Setting the call history feature

Configuration options for enabling or disabling call logging for different call types.

Using advanced telephone features

Forwarding calls

Instructions for setting up and disabling call forwarding for incoming calls.

Sending all calls

Procedure for activating the Send All Calls (SAC) feature.

Calling a person from the corporate directory

Guide on how to search and call users from the corporate directory.

Activating Extension to Cellular (EC500)

Steps to enable and disable the EC500 feature for simultaneous ringing.

Using the Avaya Home menu

Setting the Visual Alerting option

How to enable or disable visual alerts for incoming calls.

Setting the Audible Alerting option

Procedure to turn the phone's ringing sound for incoming calls on or off.

Setting the Audio Path option

Configuration to set the default audio path for calls (headset or speaker).

Setting the telephone screen behavior

Options to control how the phone display behaves during incoming calls.

Setting the telephone behavior when making a call from your contacts list

Adjusting whether the phone stays in contacts after making a call.

Setting the call history feature

Configuration options for managing call logging for various call types.

Customizing button labels

Guide on how to personalize the labels displayed on phone buttons.

Restoring default button labels

Procedure to revert customized button labels back to their original defaults.

Adjusting the brightness of the telephone display

Instructions for increasing or decreasing the display brightness.

Adjusting the contrast of the telephone display

Guide on how to modify the contrast of the phone's display.

Changing the ringing pattern

How to select and listen to different ringing patterns for incoming calls.

Setting the Button Clicks option

Procedure to enable or disable the audible sound for button presses.

Setting the Error Tones option

How to turn on or off the audible tones for system errors.

Erasing customized settings

Steps to reset various personalized settings to their default values.

Verifying telephone operation

Procedure to perform a self-test of the telephone's components and software.

Changing the telephone display language

Instructions for selecting the display language for the phone.

Setting audio levels on the handset, headset, and speaker

Configuration of audio levels and automatic gain control for different audio devices.

Setting the Remote Headset option

How to enable wireless headset functionality, including DTMF tone support.

Setting the Echo Canceller option

Procedure to enable or disable echo cancellation for clearer voice transmission.

Using the BM12 button module

Answering a call

Instructions for answering calls using the BM12 button module.

Making a call using an abbreviated dial button

Guide on using one-touch abbreviated dialing buttons on the module.

Adjusting the brightness of the button module display

How to adjust the brightness of the BM12 button module's display.

Adjusting the contrast of the button module display

Procedure to modify the contrast settings for the BM12 module display.

Customizing button labels

Steps to personalize the labels on the BM12 button module.

Using the feature buttons

How to activate features using the dedicated feature buttons on the module.

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