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General| Connectivity | Ethernet |
|---|---|
| Audio | Wideband audio |
| Headset Support | Yes |
| Bluetooth | No |
| Type | IP Phone |
| Supported Protocols | SIP, H.323 |
| USB Port | Yes |
| Ethernet Ports | 2 x 10/100/1000 Mbps |
| PoE | IEEE 802.3af Class 1 |
| Speakerphone | Yes |
| Headset Jack | Yes |
| Codec | G.722, G.711, G.729A/B |
| Power Source | PoE or AC adapter |
Step-by-step guide to configure Quick Touch Panel display settings.
Step-by-step guide to log in to the Avaya Aura network as an agent.
Step-by-step guide to log out of the Avaya Aura network as an agent.
Procedure to activate After Call Work state, indicated by an icon.
Procedure to activate the Aux Work state to indicate unavailability for calls.
Procedure to enable Auto In mode for automatic return to ACD queue after a call.
Procedure to activate Manual In mode, requiring manual selection to return to the ACD queue.
Procedure to override automatic logout and continue working.
Procedure for handling incoming calls and ending active calls.
Procedure to report customer-related events using pre-defined keys.
Procedure to enter Call Work Codes for reporting purposes.
Procedure to view queue statistics like oldest call and number of calls in queue.
Procedure to display reporting details for VDNs, Skills, Trunks, or Agents.
Procedure to request assistance from a supervisor during or outside a call.
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