Avaya 9641G - Agent Status Line Display Combinations; Idle Status Combinations; Incoming Call Status Combinations

Lamp State Feature Status
• Pending Logout
• Stroke count was entered while you are in an invalid state
• Call Work Code entered while you are in an invalid state
• Error has occurred.
Agent Status line display combinations for agents
What you see on the Agent Status line of the screen depends on what you are doing at the time
(your agent work mode) and whether you are idle or have an active, held, or incoming call.
In the following example, the Agent Status line indicates you are in Auto In mode and there is an
incoming DAC call.
Use this chart as a guide to possible agent status line display combinations.
• ACD=Automatic Call Distribution
• ACW=After Call Work
• Auto=Auto In
• Aux=Auxiliary Work state
• DAC=Direct Agent Call
• Man=Manual In
• RC=Reason Code #
Agent Work
Mode shows
Agent Status
shows
Icon area shows What this means:
Auto or Man You are ready to receive DAC or ACD calls.
Auto or Man Incoming You have an incoming non-ACD or non-DAC
call.
Auto or Man Incoming-ACD You have an incoming ACD call.
Table continues…
Agent Status line display combinations for agents
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 13
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