Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Auto In using the up or down navigation arrows.
Result
The Auto and Available (
) icons appear on the Agent Status line and you are available to take
calls.
Activating Manual In
About this task
The Manual-in work mode requires that you press the Manual-in button following each call in order
to make yourself available to service the ACD queue.
Note:
In most configurations, either the Auto In feature or the Manual In feature is available, not both.
When you are in Manual In mode, the system automatically changes your status to After Call Work
(ACW) as soon as you end the ongoing call. To go back to the ACD available queue, you must
again activate Manual In mode.
Note:
Depending on your provisioning, you may be required to enter a Stroke Count or Call Work
Code before being allowed to enter the manual-in mode. Contact your supervisor for additional
information.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Manual In using the up or down navigation arrows.
Result
The Manual and Available ( ) icons appear on the Agent Status line.
Activating Logout Override
About this task
If configured by your system administrator, the system automatically logs out at a predefined time. If
you need to continue working after your scheduled time, use the Logout Override feature to disable
the automatic logging out.
Call Center Agent operations
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 22
Comments on this document? infodev@avaya.com
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