Logging in as an agent
Before you begin
To log in as an agent, your extension must be registered to the Avaya Aura network and you must
have your agent ID and, if required by your system administrator, your password.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Agent Login using the up or down navigation arrows.
3. Enter your Agent ID.
4. Tap Enter.
5. If an agent password has been configured, enter your password. If not, proceed to the
following step.
6. Tap Enter.
Result
The deskphone displays the following information:
• Whether Message Wait Indicator is configured for your Agent ID, or for the extension
• Which agent skills you are assigned and logged into
• Which agent skills you are assigned, but not logged into, perhaps because that assigned skill
has reached a predetermined system limit
Note:
You can view Skills information at any time by tapping the Skills softkey from the Features
screen.
Upon log in, your agent state is Aux Work and you do not have a work mode assigned. You must
select a work mode to become available.
Logging in as an agent
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 19
Comments on this document? infodev@avaya.com
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