Avaya 9641G - About Lamp States for Call Center Features

Icon Icon name Where it
appears
Description
Time in
Queue
Threshold
warning
Queue Stats
feature button
The Deskphone displays this icon to indicate when
the time threshold for the oldest call in the queue has
been reached.
Call threshold
warning
Queue Stats
feature button
The Deskphone displays this icon when the number
of calls in the queue has reached the maximum
configured by your system administrator.
UUI icon Agent Status
line
If an incoming call has UUI information, the UUI
feature button lamp is solid.
When you tap the feature, or press the button
associated with this feature, the Deskphone displays
this icon before the UUI information.
Collected
Digits
Information
Agent Status
line
If the incoming call has collected digits information,
the Deskphone displays this icon before the digits.
Collected digits are digits that the caller entered
before reaching you.
About Lamp States for Call Center features
Call center features that are associated with an administered feature button display different lamp
states, indicating the status of the feature.
Lamp State Feature Status
Dark Off
Steady On: Observing, listening, or coaching.
Wink Pending state change: Listening, listen-talk and coaching.
Flash • Prompt to enter Reason Code or
• Indicates a threshold has been reached.
• Occurs between calls.
Flutter Displayed during a number of feature states, including:
• On call, or in Aux, or ACW with DAC call waiting.
Table continues…
Introduction to the Avaya Call Center agent deskphones
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 12
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