Icon Icon name Where it
appears
Description
outgoing call. You may need to enter a Reason Code
for entering the Aux Work state if this requirement is
configured by your system administrator.
Pending Aux Top Line
display
The Deskphone displays this icon when you activate
Aux Work while you are active on a call.
Available Agent Status
line
You are available for any incoming call.
The Deskphone displays this icon when you are not
active on a call, in ACW, or in Aux Work.
Pending
Available
Top Line
display
The Deskphone displays this icon when you are
changing your state to Available from Aux Work or
ACW and you are active on a call.
Forced Logout Top Line
display
The Deskphone displays this icon when Forced
Logout is active for your Agent ID.
Forced Logout
Override
Top Line
display
The Deskphone displays this icon if you activate
Forced Logout Override.
Pending
Logout
Top Line
display
The Deskphone displays this icon if you press the
Log Out button while you are active on a call or when
the Forced Logout time arrives and you are active on
an ACD call.
Alerting icon Agent Status
line
The Deskphone displays this icon when you receive
an incoming call. When you receive an ACD or DAC
call, the icon displays the respective text, ACD or
DAC, horizontally beside the bell.
On call Agent Status
line
The Deskphone displays this icon when you are
active on a call. When you receive an ACD or DAC
call, the icon displays the respective text, ACD or
DAC, horizontally.
If you are active on an ACD call, the On ACD call
icon is displayed, otherwise, the On non-ACD call
icon is displayed.
Held call Agent Status
line
The Deskphone displays this icon when you have
placed a call on hold. When you place an ACD or
DAC call on hold, the icon displays the respective
text, ACD or DAC, vertically.
Queue Stats Agent
Information
line
The Deskphone displays this icon when you activate
Queue Stats.
The clock icon appears before the oldest call time
and the calls icon appears before the number of calls
in the queue.
Table continues…
About call center-related icons
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 11
Comments on this document? infodev@avaya.com
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