Activating Auxiliary Work
About this task
You can activate the Aux Work state to notify the system that you are unavailable for any call at this
moment.
If configured by your system administrator, you may need to specify a reason by entering a Reason
Code.
Note:
Your Deskphone supports the Interruptible Aux work feature. If configured for your system, this
feature can display messages such as “You are needed” and the system can change your status to
Auto or Manual In.
See About Reason Codes on page 18 for more information.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Aux Work using the up or down navigation arrows.
3. If optional or forced Reason Codes have been configured by your system administrator,
enter the Reason Code .
4. Tap Select.
Result
The Aux Work icon (
) appears on the Agent Status line followed by the Reason Code (if
entered), or the Aux Work Pending icon ( ) appears on the Top Line display followed by the
Reason Code (if entered).
Note:
You see the Aux Work Pending icon if you activate Aux Work while active on a call. Once the
call has been released, you enter the Aux Work state.
Activating Auto In
About this task
The Auto In work mode enables you to go back to the Automatic Call Distribution (ACD) available
queue as soon as you end the ongoing call.
Note:
In most configurations, either the Auto In feature or the Manual In feature is available, but not
both.
Activating Auxiliary Work
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 21
Comments on this document? infodev@avaya.com
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