Activating Supervisor Assist
About this task
Use the Supervisor Assist feature if you need assistance from your supervisor during a call, or if you
are not on a call and need to contact your supervisor. When your supervisor answers the call, you
can opt to conference your supervisor with the caller, transfer the ongoing call to your supervisor, or
drop your supervisor and go back to the current call.
The Supervisor Assist feature button label displays as Assist (#), where # is the skill number.
However, the skill number may be blank. If the skill number is blank, CC Elite determines the
appropriate skill number to be associated with the Supervisor Assist call.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Assist using the up or down navigation arrows.
Result
If you are active on a call, your call is placed on hold while your supervisor is contacted.
After your supervisor answers the call, your display still displays the Conf and Trans softkeys.
Viewing ASAI UUI
About this task
If the incoming call has UUI information associated with it, the UUI Info feature button is lit. When
you press the UUI Info button, the Deskphone displays the UUI information on the Agent Information
line, with the UUI icon (
) appearing before the call information. The UUI information replaces the
collected digits information for a short period of time before returning to display the collected digits
information.
Procedure
1. Tap the UU Info feature button to view the information associated with the call.
2. If the UUI associated with the call is too long to fit in the screen, tap Next to see the entire
UUI.
3. Tap Exit to clear UUI information from the screen.
Activating Supervisor Assist
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 29
Comments on this document? infodev@avaya.com
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