Agent Work
Mode shows
Agent Status
shows
Icon area shows What this means:
Auto or Man Incoming-DAC You have an incoming DAC call.
Auto or Man On-ACD You are on an ACD call.
Auto or Man On-ACD A DAC call is waiting in the queue while you
are on an ACD call.
Auto or Man On-DAC You are on a DAC call.
Auto or Man On-DAC A DAC call is waiting in the queue while you
are on a DAC call.
Auto or Man Hold You have a non-ACD, non-DAC call on hold.
Auto or Man Hold A DAC call is waiting in the queue while you
have a non-ACD, non-DAC on hold.
Auto or Man On-ACD-Hold You have an ACD call on hold.
Auto or Man On-ACD-Hold A DAC call is waiting in the queue while you
have an ACD call on hold.
Auto or Man On-DAC-Hold You have a DAC on hold.
Auto or Man On-DAC-Hold A DAC call is waiting in the queue while you
have a DAC on hold.
Auto or Man Aux or Aux RC You are performing auxiliary work and not
available to receive DAC or ACD calls.
Table continues…
Introduction to the Avaya Call Center agent deskphones
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 14
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