Contents
Chapter 1: Introduction to the Avaya 9400 Series Digital Deskphones.........................
7
Overview of phone buttons and features..................................................................................................
8
Description of LEDs..................................................................................................................................
11
Description of icons in the telephone display............................................................................................
12
Navigation tips...........................................................................................................................................
12
Chapter 2: Making calls......................................................................................................
13
Making a call.............................................................................................................................................
13
Redialing a number...................................................................................................................................
13
Calling a person from the contacts list......................................................................................................
14
Calling a person from the call history........................................................................................................
14
Chapter 3: Handling calls...................................................................................................
15
Answering a call........................................................................................................................................
15
Sending an incoming call directly to voicemail..........................................................................................
16
Muting a call..............................................................................................................................................
16
Putting a call on hold.................................................................................................................................
16
Transferring a call.....................................................................................................................................
17
Chapter 4: Using the conference feature..........................................................................
19
Making a conference call..........................................................................................................................
19
Adding a person on hold to a conference call...........................................................................................
19
Putting a conference call on hold..............................................................................................................
20
Dropping the last participant from a conference call.................................................................................
20
Chapter 5: Getting your messages....................................................................................
21
Logging into your voicemail......................................................................................................................
21
Chapter 6: Using bridged call appearances.....................................................................
23
Answering a call on a bridged call appearance........................................................................................
23
Joining a call on a bridged call appearance..............................................................................................
23
Making an outgoing call on a bridged call appearance.............................................................................
24
Chapter 7: Using the contacts feature..............................................................................
25
Viewing contact details..............................................................................................................................
25
Adding a new contact................................................................................................................................
25
Editing a contact........................................................................................................................................
26
Deleting a contact.....................................................................................................................................
27
Adding an entry from the call history to your contacts list.........................................................................
27
Chapter 8: Using the call history feature..........................................................................
29
Viewing the call history..............................................................................................................................
29
Viewing call history details........................................................................................................................
29
Adding an entry from the call history to your contacts list.........................................................................
30
Removing an entry from the call history....................................................................................................
30
Clearing all entries from a call history list..................................................................................................
30
Setting the call history feature...................................................................................................................
31
Chapter 9: Using advanced telephone features...............................................................
33
Forwarding calls........................................................................................................................................
33
Sending all calls........................................................................................................................................
33
Calling a person from the corporate directory...........................................................................................
34
Avaya 9400 Series Digital Deskphone User Guide August 2011 5
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