Avaya DEFINITY SERIES - Chapter 1: Call Center Features

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1
Call Center
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Table 1-1. Call Center features
Feature Page
Abandoned Call Search
1-3
Add/Remove Skills 1-5
Agent Call Handling 1-6
Auto-Available Split 1-21
Automatic Call Distribution 1-23
Basic Call Management System 1-39
Best Service Routing™ 1-42
Call Management System 1-58
Call Prompting 1-59
Call Vectoring 1-62
CentreVu Advocate 1-70
Expert Agent Selection 1-78
Inbound Call Management 1-87
Information Forwarding 1-94
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