Avaya DEFINITY SERIES - Call Center System Parameters

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Call Center System Parameters
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Page 7 of the form
Screen 2-6. Feature-Related System Parameters form (page 7 of 8)
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■ Expert Agent Selection (EAS) Enabled—md©=azd"©aOExpert
Agent Selection (EAS)
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■ Minimum Agent-LoginID Password Length—md©=azd"©aOExpert
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Page 7 of 8
CALL CENTER SYSTEM PARAMETERS
EAS
Expert Agent Selection (EAS) Enabled? n
Minimum Agent-LoginID Password Length:
Direct Agent Announcement Extension: _____ Delay: ___
Message Waiting Lamp Indicates Status For: station
VECTORING
Converse First Data Delay: 0 Second Data Delay: 2
Converse Signaling Tone (msec): 100 Pause (msec): 70_
Prompting Timeout (secs): 10
Interflow-qpos EWT Threshold: 2
SERVICE OBSERVING
Service Observing Warning Tone? n
ASAI
Call Classification After Answer Supervision? n Send UCID to ASAI? n
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