Avaya DEFINITY SERIES - Expert Agent Distribution (EAD)

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1-27QQQ_¢_Q¬
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y}:*"F=pm^p§©p¤"=hamaF^FOpddp§amV9
■ OOp4F=¤dazdF"dd"m=damV"zzdaF:^F"VFmazd"4F=am^F¤F¤F
§^Fm^F4"ddpz"dFamV
■ O^FVFmpma=FF==dFpm^FF"¤F_Fd"F=©Fh
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■ OVFmpma=FF==dFan:^F"VFma¤F¤F=§^Fm
4phzdFF
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§a^4pzdacadd=aa*¤F4"ddF¦Fmd©"hpmV"VFmdpVVF=
amp^F"hFzdacadd
O©p¤§a4^¤F¨zFVFmFdF4apm"m=FmF¤=¦p4"F:©p¤4"m"dp
=aa*¤F4"ddp^FdF"p44¤zaF="VFm^FdF"_p44¤zaF="VFm|}a
^F"VFm§^p^"zFm^Fdp§FzF4Fm"VFpO^FaahFpm4"ddam4F
^F©dpVVF=am^ahF^p=a"**F¦a"F=_m"VFmzd"4Fam^F
¤F¤FpO"¦"ad"*dF"VFma=FFhamF=*©^FzF4Fm"VFpO^FaahFzFmpm
4"ddam4F^F©dpVVF=am^azF4Fm"VF:cmp§m""VFmp44¤z"m4©:a
"d§"©4"d4¤d"F=Fz""Fd©OpF"4^zdapcadd"m"VFmadpVVF=amp:p
^FFa"m"¦"ad"*dF"VFm¤F¤FOpF"4^zdapcadd
Expert Agent Distribution
¨zFVFmaa*¤apm|}a"¦"ad"*dFpmd©§a^¨zFVFmFdF4apm
|}"dp¤F^F"m=hF^p=pFdF4"m"¦"ad"*dF"VFmOp
"4"dd:"m=dacFah"am"am"¤F¤FpO"¦"ad"*dF"VFmp§F¦F:§a^
"VFm"F"dp=aamV¤a^F=*©^FacadddF¦FdamF"4^pO^Fa"aVmF=cadd
"m=^F§a4^4pma=F*p^"VFmcadddF¦Fd"m=^Faa=dFahFpp44¤z"m4©
pFdF4^F"VFm§^p§addF4Fa¦F"4"dd
^Fm©p¤"F¤amVFOFFm4F"m=damVaa*¤apm|_}:^F"VFm
4"mFmF^F¤F¤F"pmFpOsdF¦Fd^Fdp§F^FdF¦Fd:^F^aV^F^F
dF¦FdpOF¨zFaFp"m"VFm§a^cadddF¦Fdsa^Fhp¤"daOaF=p"m§F"
4"ddp^"cadda^p¤_:"VFmFmF^F¤F¤F"Fa^FdF¦Fds
pdF¦Fd¢"VFm^Fm"VFm§a^"dp§FcadddF¦Fd*F4phFa=dF:^F©FmF^F
¤F¤FamOpmpO"VFm§a^"^aV^FcadddF¦FdFF
‘‘Expert Agent
Selection’’ on page 1-78OphpFamOph"apm"*p¤"ddaa*¤apm
Comparison of agent selection methods
Table 1-74phz"F::"m="VFmFdF4apmhF^p="m=^p§
^FFOOF4pO¤amVF"4^pmFFhFh*F^" h"cF§pFz""F
=F4aapmpFdF4"VFm§^Fma¤F=^F§a4^Oaa=FmaOaF^F"VFm
p"VFm§a^^F^aV^FdF¦FdpOF¨zFaFam^F4"ddcaddO^FF"FF¦F"d
"VFm§a^^F"hFcadddF¦Fd:^F§a4^^FmFdF4^Fhpa=dFp^FdF"
p44¤zaF=:""zzpza"F:Oph^a¤*Vp¤z
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